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9780791426661

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Reviews

It pulls together a variety of theoretical and methodological perspectives on communicative processes that engender, escalate, and 'bring under control' conflicts in organizations. The book discusses individual and interaction levels of conflicts in organizations as well as interrelationships between the two levels. It also presents brief case studies of different types of organizational conflict that not only illustrate theoretical and methodological perspectives, but also show the relevance of the perspectives to the understanding and managing of conflicts in organizations. Additionally, it analyzes communicative strategies for conflict management. - Branislav Kovacic, University of Hartford

Author Information

Anne Maydan Nicotera is Assistant Professor in the Department of Human Communication Studies at Howard University. She is author of Interpersonal Communication in Friend and Mate Relationships, also published by SUNY Press.

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