Overview

Full Product Details

Author:   Conrad Lashley
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.580kg
ISBN:  

9781032427324

ISBN 10:   1032427329
Pages:   210
Publication Date:   13 June 2024
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Chapter 1 – Conflict theory: principles and forms Chapter 2 – Labour conflict situations in the tourism and hospitality industry Chapter 3 – Does power corrupt? Exploring dysfunctional leadership Chapter 4 – Hospitality and hostility Chapter 5 – Trust and fear: The unknown but useful Other – Uber, in Brazil Chapter 6 – Conflict and hostility in gastronomic establishments: a view of the LGBTQ+ community Chapter 7 – Conflict between stakeholders Chapter 8 – Employer engagement with human trafficking Chapter 9 – The effect of employer branding on job seeking intention: Insights from hospitality students Chapter 10 – Tall poppy syndrome Chapter 11 – Dealing with complaining customers Chapter 12 – Conflict by the state over alcohol sales – legal requirements and social expectations Chapter 13 – Tourists Go Home! Exploring conflicts between residents and visitors

Reviews

Author Information

Conrad Lashley is a former Professor and Editor Emeritus of Hospitality & Society. He was previously Professor in Hospitality Studies in the Academy of International Hospitality Research in the Netherlands.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions