Overview

Conflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes.

Full Product Details

Author:   Mieke Brandon ,  Leigh Robertson
Publisher:   Oxford University Press Australia
Imprint:   OUP Australia and New Zealand
Dimensions:   Width: 17.00cm , Height: 1.60cm , Length: 24.40cm
Weight:   0.517kg
ISBN:  

9780195558425

ISBN 10:   0195558421
Pages:   296
Publication Date:   30 November 2007
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Unspecified
Availability:   Awaiting stock  

Table of Contents

Contents Part 1 Setting the Scene: Conflict and its Influences 1. Understanding What Creates Conflict 2. Conflict in the Workplace in Context 3. Conflict as Catastrophe or Catalyst for Change Part 2 Mediation and Other Processes 4. Processes for Handling Conflict and their Application 5. Mediating in the Workplace 6. Other Processes for Dispute Resolution 7. Skills 8. Techniques 9. Collaborative Problem Solving and Strategies for Negotiation Part 3 Integrating Professional Practice 10. Challenges for Practice 11. Practice Considerations 12. Reflecting In and On Practice Appendix 1 Mediation Agreement Appendix 2 Ethical Guidelines for Mediators

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Author Information

Mieke Brandon and Leigh Robertson are practitioners with many years of experience as mediators, counsellors, trainers, coaches and mentors. They have created a comprehensive and stimulating text from their extensive involvement in the field.

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