Overview

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book combines the ITIL (R) view of configuration management with expert feedback from practitioners who have implemented configuration management in a wide range of real environments. Invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services.

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9781906124588

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Shirley Lacy is the UK Principal Expert on the ISO Working Group for Process Assessment standards for software, systems and service management. She has worked for the BBC, Vodaphone, Glaxo, and Cap Gemini. David Norfolk is currently a journalist and an industry analyst with Bloor Research. He has worked in the public sector and in banking.

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