Overview

Full Product Details

Author:   Rob Walters
Publisher:   Artech House Publishers
Imprint:   Artech House Publishers
Edition:   Unabridged edition
Dimensions:   Width: 15.90cm , Height: 3.20cm , Length: 24.10cm
Weight:   0.771kg
ISBN:  

9780890069691

ISBN 10:   0890069697
Pages:   485
Publication Date:   31 December 1998
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Integrating the Two Worlds -- Renting a Car. Collecting a Debt. What Is Computer Telephone Integration? The History of CTI. The Computer and Telephony Environment -- It's All Bits Anyway. The Telephony Environment. The Computing Environment. Trends in Telephony and Computing. Integration Technology -- Don't Mention Technology. Introducing Small CTI Technology. Integration Architecture. Proprietary CTI Protocols. Protocol Converters. The Role of Voice and Image Processing Systems -- What Are Voice Processing Systems? Voice Processing Technology. Fax and Image. Interworking. The Role of Voice and Image Processing Systems in CTI. Multimedia. Application Elements and Application Creation -- Generic Functions of CTI. Application Generation. How Do You Create CTI Applications? Applications and Case Studies -- Finding the Application. Application Integration Potential. Application Categories. General Applications. General Implementations. Case Studies. The Market -- How Many Fish in the Sea? Market Definition. Market Drivers. Market Inhibitors. CTI Benefit Analysis. CTI Market Quantification. Computer Telephone Integration System Engineering -- What Is System Engineering? Implementation. Performance Constraints. Management. The Regulatory Environment. Standards. A Computer-Integrated Future -- Review of CTI. The User's Eye View of CTI. The Basics of CTI. The Future of CTI.

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Author Information

Rob Walters is a well-known international expert in the voice and CTI arena who specializes in bringing together the worlds of computing, telephony, and multimedia. He is the Managing Director of Satin Information Services in Oxford, United Kingdom, and editor of the CTI Informer, an industry-related newsletter. He holds an MSc in telecommunications from Essex University. Mr. Walters is the author of five books, including Computer Mediated Communications: Multimedia Applications published by Artech House.

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