Overview

The Smart Way to Study (TM) Covers the critical information you'll need to know to score higher on the A+ Exams! Features more than 850 questions organized according to the Essentials, IT Technician, Remote Support Technician, and Depot Technician exam objectives so you can easily assess your knowledge of each topic. Each question includes a detailed explanation of answers. Use our innovative Quick-Check Answer System (TM) to quickly find answers as you work your way through the questions. WRITTEN BY A LEADING A+ EXPERT Charles J. Brooks is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting and Repair. He also writes about networking, residential technology integration, and convergence. CD Features MeasureUp Practice Questions! All questions in this book are included on the CD, giving you yet another effective tool to assess your readiness for all four A+ exams. MeasureUp's innovative test product features multiple test modes and questions that simulate an actual A+ Exam, and detailed answer explanations of correct and incorrect answers, among other features. Random questions and order of answers. www.examcram.com ISBN-13: 978-0-7897-3566-9 ISBN-10: 0-7897-3566-0

Full Product Details

Author:   Charles Brooks
Publisher:   Pearson Education (US)
Imprint:   Pearson IT Certification
Edition:   2nd edition
Dimensions:   Width: 15.30cm , Height: 2.60cm , Length: 23.00cm
Weight:   0.562kg
ISBN:  

9780789735669

ISBN 10:   0789735660
Pages:   408
Publication Date:   10 January 2008
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Mixed media product
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

Introduction........................................................................................................................... 1 Chapter 1: Essentials Exam..................................................................................................................... 5 Practice Questions................................................................................................. 5 Domain 1.0: Personal Computer Components................................................... 5 Objective 1.1: Identify the fundamental principles of using personal computers........................................................................... 5 Objective 1.2: Install, configure, optimize, and upgrade personal computer components............................................................... 12 Objective 1.3: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components................................................................................................. 15 Objective 1.4: Perform preventative maintenance on personal computer components............................................................... 19 Objective 2.0: Laptops and Portable Devices.................................................. 20 bjective 2.1: Identify the fundamental principles of using laptops and portable devices......................................................... 20 Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices.................................................................... 21 Objective 2.3: Identify tools, basic diagnostic procedures, and troubleshooting techniques for laptops and portable devices.......................................................................................... 23 Objective 2.4: Perform preventative maintenance on laptops and portable devices.................................................................... 25 Objective 3.0: Operating Systems...................................................................... 27 Objective 3.1: Identify the fundamentals of using operating systems...................................................................................... 27 Objective 3.2: Install, configure, optimize, and upgrade operating systems...................................................................................... 30 Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.............................. 35 Objective 3.4: Perform preventative maintenance on operating systems...................................................................................... 41 Objective 4.0: Printers and Scanners................................................................. 43 Objective 4.1: Identify the fundamental principles of using printers and scanners...................................................................... 43 Objective 4.2: Identify basic concepts of installing, configuring, optimizing, and upgrading printers and scanners............................................................................................... 45 Objective 4.3: Identify tools, basic diagnostic procedures, and troubleshooting techniques for printers and scanners................. 47 Objective 5.0: Networks...................................................................................... 50 Objective 5.1: Identify the fundamental principles of networks....................................................................................................... 50 Objective 5.2: Install, configure, optimize, and upgrade networks....................................................................................................... 55 Objective 5.3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks.............................................. 57 Objective 6.0: Security......................................................................................... 60 Objective 6.1: Identify the fundamental principles of security......................................................................................................... 60 Objective 6.2: Install, configure, upgrade, and optimize security......................................................................................................... 63 Objective 6.3: Identify tool, diagnostic procedures, and troubleshooting techniques for security................................................ 65 Objective 6.4: Perform preventative maintenance for computer security....................................................................................... 66 Objective 7.0: Safety and Environmental Issues............................................. 68 Objective 7.1: Describe the aspects and importance of safety and environmental issues.............................................................. 68 Objective 7.2: Identify potential hazards and implement proper safety procedures including ESD precautions and procedures, safe work environment, and equipment handling....................................................................................................... 69 Objective 7.3: Identify proper disposal procedures for batteries, display devices, and chemical solvents and cans................ 70 Objective 8.0: Professionalism and Communication....................................... 72 Objective 8.1: Use good communication skills including listening and tact/discretion, when communicating with customers and colleagues......................................................................... 72 Objective 8.2: Use job-related profes-sional behavior including notation of privacy, confidentiality, and respect for the customer and customers' property.......................................................... 73 Quick Check Answer Key................................................................................... 76 Objective 1.1........................................................................................... 76 Objective 1.2........................................................................................... 76 Objective 1.3........................................................................................... 76 Objective 1.4........................................................................................... 76 Objective 2.1........................................................................................... 77 Objective 2.2........................................................................................... 77 Objective 2.3........................................................................................... 77 Objective 2.4........................................................................................... 77 Objective 3.1........................................................................................... 77 Objective 3.2........................................................................................... 78 Objective 3.3........................................................................................... 78 Objective 3.4........................................................................................... 78 Objective 4.1........................................................................................... 78 Objective 4.2........................................................................................... 79 Objective 4.3........................................................................................... 79 Objective 5.1........................................................................................... 79 Objective 5.2........................................................................................... 79 Objective 5.3........................................................................................... 79 Objective 6.1........................................................................................... 80 Objective 6.2........................................................................................... 80 Objective 6.3........................................................................................... 80 Objective 6.4........................................................................................... 80 Objective 7.1........................................................................................... 80 Objective 7.2........................................................................................... 80 Objective 7.3........................................................................................... 81 Objective 8.1........................................................................................... 81 Objective 8.2........................................................................................... 81 Answers and Explanations................................................................................................ 85 Objective 1.0......................................................................................................... 82 Objective 1.1........................................................................................... 82 Objective 1.2........................................................................................... 85 Objective 1.3........................................................................................... 86 Objective 1.4........................................................................................... 88 Objective 2.0......................................................................................................... 89 Objective 2.1........................................................................................... 89 Objective 2.2........................................................................................... 89 Objective 2.3........................................................................................... 90 Objective 2.4........................................................................................... 90 Objective 3.0......................................................................................................... 92 Objective 3.1........................................................................................... 92 Objective 3.2........................................................................................... 93 Objective 3.3........................................................................................... 95 Objective 3.4........................................................................................... 99 Objective 4.0....................................................................................................... 100 Objective 4.1......................................................................................... 100 Objective 4.2......................................................................................... 101 Objective 4.3......................................................................................... 102 Objective 5.0....................................................................................................... 104 Objective 5.1......................................................................................... 104 Objective 5.2......................................................................................... 106 Objective 5.3......................................................................................... 107 Objective 6.0....................................................................................................... 109 Objective 6.1......................................................................................... 109 Objective 6.2......................................................................................... 110 Objective 6.3......................................................................................... 111 Objective 6.4......................................................................................... 112 Objective 7.0....................................................................................................... 113 Objective 7.1......................................................................................... 113 Objective 7.2......................................................................................... 113 Objective 7.3......................................................................................... 113 Objective 8.0....................................................................................................... 115 Objective 8.1......................................................................................... 115 Objective 8.2......................................................................................... 115 Chapter 2: IT Technician Exam.......................................................................................................... 117 Practice Questions............................................................................................. 117 Domain 1.0: Personal Computer Components............................................... 117 Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 117 Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 122 Objective 1.3: Perform preventative maintenance of personal computer components............................................................. 126 Objective 2.0: Laptops and Portable Devices................................................ 129 Objective 2.1: Identify fundamental principles of using laptops and portable devices.................................................................. 129 Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices................................................................. 131 Objective 2.3: Use tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices......... 132 Objective 3.0: Operating Systems.................................................................... 134 Objective 3.1: Identify the fundamental principles of operating systems.................................................................................... 134 Objective 3.2: Install, configure, optimize, and upgrade operating systems.................................................................................... 138 Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems............................ 141 Objective 3.4: Perform preventative maintenance for operating systems.................................................................................... 145 Objective 4.0: Printers and Scanners............................................................... 148 Objective 4.1: Identify the fundamental principles of using printers and scanners.................................................................... 148 Objective 4.2: Install, configure, optimize, and upgrade printers and scanners............................................................................... 149 Objective 4.3: Identify tools and diagnostic procedures to troubleshoot printers and scanners.................................................. 151 Objective 4.4: Perform preventative maintenance of printers and scanners............................................................................... 153 Objective 5.0: Networks.................................................................................... 155 Objective 5.1: Identify the fundamental principles of networks................................................................................................ 155 Objective 5.2: Install, configure, optimize, and upgrade networks..................................................................................................... 160 Objective 5.3: Use tools and diagnostic procedures to troubleshoot network problems............................................................. 161 Objective 5.4: Perform preventative maintenance of networks including securing and protecting network cabling......................................................................................... 164 Objective 6.0: Security....................................................................................... 166 Objective 6.1: Identify the fundamentals and principles of security.................................................................................................. 166 Objective 6.2: Install, configure, upgrade, and optimize security....................................................................................................... 168 Objective 6.3: Identify tool, diagnostic procedures, and troubleshooting techniques for security.............................................. 169 Objective 6.4: Perform preventative maintenance for security....................................................................................................... 169 Objective 7.0: Safety and Environmental Issues........................................... 170 Objective 7.1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment............................................................................................... 170 Objective 8.0: Professionalism and Communication..................................... 172 Objective 8.1: Use good communication skills including listening and tact/discretion when communicating with customers and colleagues....................................................................... 172 Objective 8.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer's property........................................................ 175 Quick Check Answer Key................................................................................. 179 Objective 1.1......................................................................................... 179 Objective 1.2......................................................................................... 179 Objective 1.3......................................................................................... 179 Objective 2.1......................................................................................... 179 Objective 2.2......................................................................................... 179 Objective 2.3......................................................................................... 180 Objective 3.1......................................................................................... 180 Objective 3.2......................................................................................... 180 Objective 3.3......................................................................................... 180 Objective 3.4......................................................................................... 180 Objective 4.1......................................................................................... 181 Objective 4.2......................................................................................... 181 Objective 4.3......................................................................................... 181 Objective 4.4......................................................................................... 181 Objective 5.1......................................................................................... 181 Objective 5.2......................................................................................... 182 Objective 5.3......................................................................................... 182 Objective 5.4......................................................................................... 182 Objective 6.1......................................................................................... 182 Objective 6.2......................................................................................... 182 Objective 6.3......................................................................................... 182 Objective 6.4......................................................................................... 183 Objective 7.1......................................................................................... 183 Objective 8.1......................................................................................... 183 Objective 8.2......................................................................................... 183 Answers and Explanations.............................................................................................. 184 Domain 1.0........................................................................................................... 184 Objective 1.1......................................................................................... 186 Objective 1.2......................................................................................... 186 Objective 1.3......................................................................................... 188 Domain 2.0........................................................................................................... 190 Objective 2.1......................................................................................... 190 Objective 2.2......................................................................................... 190 Objective 2.3......................................................................................... 191 Domain 3.0........................................................................................................... 192 Objective 3.1......................................................................................... 192 Objective 3.2......................................................................................... 194 Objective 3.3......................................................................................... 195 Objective 3.4......................................................................................... 197 Domain 4.0........................................................................................................... 199 Objective 4.1......................................................................................... 199 Objective 4.2......................................................................................... 200 Objective 4.3......................................................................................... 200 Objective 4.4......................................................................................... 201 Domain 5.0........................................................................................................... 202 Objective 5.1......................................................................................... 202 Objective 5.2......................................................................................... 204 Objective 5.3......................................................................................... 204 Objective 5.4......................................................................................... 206 Domain 6.0........................................................................................................... 207 Objective 6.1......................................................................................... 207 Objective 6.2......................................................................................... 208 Objective 6.3......................................................................................... 209 Objective 6.4......................................................................................... 209 Objective 7.0....................................................................................................... 210 Objective 7.1......................................................................................... 210 Objective 8.0....................................................................................................... 211 Objective 8.1......................................................................................... 211 Objective 8.2......................................................................................... 212 Chapter 3: Remote Support Technician Exam.................................................................................. 215 Practice Questions............................................................................................. 215 Domain 1.0: Personal Computer Components............................................... 215 Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 215 Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 219 Objective 1.3: Perform preventative maintenance on personal computer components............................................................. 223 Domain 2.0: Operating Systems....................................................................... 225 Objective 2.1: Identify the fundamental principles of using operating systems.................................................................................... 225 Objective 2.2: Install, configure, optimize, and upgrade operating systems.................................................................................... 231 Objective 2.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems............................ 237 Objective 2.4: Perform preventative maintenance for operating systems.................................................................................... 245 Domain 3.0: Printers and Scanners.................................................................. 246 Objective 3.1: Identify the fundamental principles of using printers and scanners............................................................................... 246 Objective 3.2: Install, configure, optimize, and upgrade printers and scanners 248 Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for printers and scanners...................... 250 Domain 4.0: Networks........................................................................................ 254 Objective 4.1: Identify the fundamental principles of networks..................................................................................................... 254 Objective 4.2: Install, configure, optimize, and upgrade networks..................................................................................................... 257 Objective 4.3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks............................................ 261 Domain 5.0: Security.......................................................................................... 267 Objective 5.1: Identify the fundamental principles of security....................................................................................................... 267 Objective 5.2: Install, configure, optimize, and upgrade security....................................................................................................... 269 Objective 5.3: Identify tools, diagnostic procedures, and troubleshooting techniques for security issues.................................. 272 Objective 5.4: Perform preventative maintenance for security....................................................................................................... 273 Domain 6.0: Professionalism and Communication........................................ 274 Objective 6.1: Use good communication skills, including listening and tact/discretion, when communicating with customers and colleagues....................................................................... 274 Objective 6.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer's property........................................................ 278 Quick Check Answer Key................................................................................. 281 Objective 1.1......................................................................................... 281 Objective 1.2......................................................................................... 281 Objective 1.3......................................................................................... 281 Objective 2.1......................................................................................... 281 Objective 2.2......................................................................................... 282 Objective 2.3......................................................................................... 282 Objective 2.4......................................................................................... 282 Objective 3.1......................................................................................... 282 Objective 3.2......................................................................................... 283 Objective 3.3......................................................................................... 283 Objective 4.1......................................................................................... 283 Objective 4.2......................................................................................... 283 Objective 4.3......................................................................................... 284 Objective 5.1......................................................................................... 284 Objective 5.2......................................................................................... 284 Objective 5.3......................................................................................... 284 Objective 5.4......................................................................................... 284 Objective 6.1......................................................................................... 285 Objective 6.2......................................................................................... 285 Answers and Explanations.............................................................................................. 286 Domain 1.0........................................................................................................... 286 Objective 1.1......................................................................................... 286 Objective 1.2......................................................................................... 288 Objective 1.3......................................................................................... 289 Domain 2.0........................................................................................................... 290 Objective 2.1......................................................................................... 290 Objective 2.2......................................................................................... 292 Objective 2.3......................................................................................... 295 Objective 2.4......................................................................................... 298 Domain 3.0........................................................................................................... 299 Objective 3.1......................................................................................... 299 Objective 3.2......................................................................................... 299 Objective 3.3......................................................................................... 301 Domain 4.0........................................................................................................... 303 Objective 4.1......................................................................................... 303 Objective 4.2......................................................................................... 304 Objective 4.3......................................................................................... 306 Domain 5.0........................................................................................................... 309 Objective 5.1......................................................................................... 309 Objective 5.2......................................................................................... 309 Objective 5.3......................................................................................... 311 Objective 5.4......................................................................................... 311 Domain 6.0........................................................................................................... 312 Objective 6.1......................................................................................... 312 Objective 6.2......................................................................................... 313 Chapter 4: Depot Technician Exam................................................................................................... 315 Practice Questions............................................................................................. 315 Domain 1.0: Personal Computer Components............................................... 315 Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 315 Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components............................................................................................... 324 Objective 1.3: Perform preventative maintenance of personal computer components............................................................. 330 Domain 2.0: Laptop and Portable Devices..................................................... 334 Objective 2.1: Identify the fundamental principles of using laptops and portable devices....................................................... 334 Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices.................................................................. 336 Objective 2.3: Identify tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices....................................................................................................... 338 Domain 3.0: Printers and Scanners.................................................................. 343 Objective 3.1: Identify the fundamental principles of using printers and scanners............................................................................... 343 Objective 3.2: Install, configure, optimize, and upgrade printers and scanners............................................................................... 345 Objective 3.3: Identify tools, diagnostic methods, and troubleshooting procedures for printers and scanners...................... 347 Objective 3.4: Perform preventative maintenance of printer and scanner problems................................................................. 351 Domain 4.0: Security.......................................................................................... 353 Objective 4.1: Identify the names, purposes, and characteristics of physical security devices and processes.............. 353 Objective 4.2: Install Hardware Security.......................................... 354 Domain 5.0: Safety and Environmental Issues.............................................. 356 Objective 5.1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment....................................................................... 356 Quick Check Answer Key................................................................................. 360 Objective 1.1......................................................................................... 360 Objective 1.2......................................................................................... 360 Objective 1.3......................................................................................... 361 Objective 2.1......................................................................................... 361 Objective 2.2......................................................................................... 361 Objective 2.3......................................................................................... 361 Objective 3.1......................................................................................... 361 Objective 3.2......................................................................................... 362 Objective 3.3......................................................................................... 362 Objective 3.4......................................................................................... 362 Objective 4.1......................................................................................... 362 Objective 4.2......................................................................................... 362 Objective 5.1......................................................................................... 363 Answers and Explanations.............................................................................................. 364 Domain 1.0........................................................................................................... 364 Objective 1.1....................................................................................................... 364 Objective 1.2......................................................................................... 369 Objective 1.3......................................................................................... 371 Domain 2.0........................................................................................................... 373 Objective 2.1....................................................................................................... 373 Objective 2.2......................................................................................... 374 Objective 2.3......................................................................................... 374 Domain 3.0........................................................................................................... 377 Objective 3.1....................................................................................................... 377 Objective 3.2......................................................................................... 378 Objective 3.3......................................................................................... 379 Objective 3.4......................................................................................... 381 Domain 4.0........................................................................................................... 382 Objective 4.1......................................................................................... 382 Objective 4.2......................................................................................... 382 Domain 5.0........................................................................................................... 384 Objective 5.1......................................................................................... 384 Appendix: What's on the CD-ROM 387

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Charles J. Brooks (A+, Network+, I-Net+, Server+, HTI+, MCP) is currently co-owner and vice president of Educational Technologies Group Inc., as well as co-owner of eITPrep, LLP, an online training company. He is in charge of research and product development at both organizations. A former electronics instructor and technical writer with the National Education Corporation, Charles taught and wrote on post-secondary EET curriculum, including introductory electronics, transistor theory, linear integrated circuits, basic digital theory, industrial electronics, microprocessors, and computer peripherals. Charles has authored several books, including the first five editions of A+ Certification Training Guide, The Complete Introductory Computer Course, and IBM PC Peripheral Troubleshooting & Repair. He currently also writes about networking, residential technology integration, and convergence.

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