Overview

Trust the best-selling Cert Guide series from Pearson IT Certification to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide presents you with an organized test preparation routine using proven series elements and techniques. Do I Know This Already? quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending exam preparation tasks help you drill on key concepts you must know thoroughly. Understand and apply CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks Practice with realistic exam questions in the practice test software CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide focuses specifically on the objectives for the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams. Leading instructor Rick McDonald shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. This complete study package includes A test-preparation routine proven to help you pass the exams Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly An online interactive Flash Cards application to help you drill on key terms by chapter The powerful Pearson Test Prep Practice Test software, with four full exams comprised of well-reviewed, exam-realistic questions, customization options, and detailed performance reports A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, this study guide helps you understand the concepts and apply the techniques you need to ensure your exam success. This study guide helps you learn all the topics on the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams, deepening your knowledge of Configuring laptops and mobile devices Configuring wired and wireless networks Installing hardware: RAM, storage drives, power supplies, motherboards, CPUs, and printers Understanding common cloud models and virtualization Troubleshooting hardware and network issues Performing operating system installations and upgrades Managing and configuring security settings Troubleshooting Windows, PC security issues, and common mobile OS and application issues Implementing workstation backup and recovery methods Companion Website: The companion website contains four full practice exams, an interactive Flash Cards application, Study Planner, Glossary, review exercises, and more. Includes Exclusive Offers for Up to 80% Off Video Training, Practice Tests, and more

Full Product Details

Author:   Rick McDonald
Publisher:   Pearson Education (US)
Imprint:   Pearson IT Certification
Dimensions:   Width: 19.40cm , Height: 5.20cm , Length: 23.40cm
Weight:   1.620kg
ISBN:  

9780137675944

ISBN 10:   0137675941
Pages:   912
Publication Date:   25 October 2022
Audience:   Professional and scholarly ,  Adult education ,  Professional & Vocational ,  Further / Higher Education
Format:   Mixed media product
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

Introduction Part I: Core 1 Chapter 1 Mobile Devices Do I Know This Already? Quiz 3 Foundation Topics 6 Installing and Configuring Laptop Hardware and Components 6 Laptop Access 6 Keyboard 9 Hard Drive Storage 11 HDD/SSD Migration 14 Memory 14 Mini PCIe 17 Wireless Card 18 USB Travel Routers and Wireless WAN Cards 20 Battery 20 Physical Privacy and Security Components 22 Display Components of Mobile Devices 23 Display Components 23 Screens 23 Wi-Fi Antenna Connector/Placement 25 Webcam 25 Microphone 26 Inverter 26 Touchscreen/Digitizer 26 Setting Up and Configuring Accessories and Ports of Mobile Devices 27 Connection Methods: Wired 27 Connection Types: Wireless 29 Accessories 30 Docking Station 31 Port Replicator 33 Configuring Basic Mobile Device Network Connectivity and Application Support 33 Wireless/Cellular Data Network Connectivity for Mobile Devices 33 Bluetooth 40 GPS and Cellular Location Services 44 Mobile Device Management (MDM) 45 Mobile Application Management (MAM) 45 Mobile Device Synchronization 45 Exam Preparation Tasks 48 Chapter 2 Networking 55 Do I Know This Already? Quiz 55 Foundation Topics 60 TCP and UDP Ports, Protocols, and Their Purposes 60 FTP 61 SSH 62 Telnet 62 SMTP 63 DNS 63 DHCP 63 HTTP/HTTPS 64 POP3 64 NetBIOS/NetBT 64 IMAP 65 SNMP 65 LDAP 65 SMB/CIFS 65 RDP 66 TCP vs. UDP 66 Networking Hardware 67 Router 67 Switch 68 Wireless Access Point 69 Patch Panel 70 Firewall 70 Power over Ethernet 70 Hub 71 Modems: Cable and DSL 71 Optical Network Terminal (ONT) 72 Network Interface Card 72 Software-Defined Networking 72 Compare and Contrast Wireless Networking Protocols 73 Frequencies 73 Channels 75 Bluetooth 76 Wi-Fi Standards 78 Long-Range Fixed Wireless 80 NFC 81 RFID 81 Services Provided by Networked Hosts 82 DNS Server 82 DHCP Server 82 File Server 82 Print Server 83 Mail Server 83 Syslog Server 83 Web Server 83 Authentication, Authorization, and Accounting (AAA) Server 84 Internet Appliances 84 Legacy and Embedded Systems 86 Internet of Things (IoT) Devices 87 Install and Configure a Basic Wired/Wireless SOHO Network 89 IP Addressing 89 IP Addressing 99 NIC Configuration 100 End-User Device Configuration 101 Cable/DSL Modem 101 Network Configuration Concepts 101 DNS 101 DHCP 102 VLAN 103 VPN 103 Internet Connection Types, Network Types, and Their Features 104 Internet Connection Types 104 Network Types 112 Using Networking Tools 114 Cutting Tool 114 Cable Stripper 115 Crimper 115 Punchdown Tool 116 Multimeter 116 Toner Probe 117 Cable Tester 118 Loopback Plug 119 Wi-Fi Analyzer 119 Network Tap 120 Exam Preparation Tasks 121 Chapter 3 Hardware 131 Do I Know This Already? Quiz 131 Foundation Topics 136 Basic Cable Types 136 Network Cables 136 Video Cables 145 Peripheral Cables 150 Peripheral Cables: Serial 160 Hard Drive Cables 161 Adapters 163 Connector Types 165 Installing RAM Types 166 Virtual RAM 168 SODIMM Memory 169 DDR3 SDRAM 170 DDR4 SDRAM 170 DDR5 SDRAM: The Current Standard 170 Single Channel 172 Dual Channel 172 Triple Channel 173 Quad Channel 173 Parity vs. Nonparity 173 Installing Memory 175 Installing Storage Devices 178 Optical Drives 179 Hard Drives 182 Magnetic Hard Disk Drives 188 Hybrid Drives 190 Flash Drives/Memory Cards 190 Storage Device Configurations 194 Installing Motherboards, CPUs, and Add-on Cards 201 Motherboard Form Factors 201 Motherboard Connector Types 205 Motherboard Compatibility 210 Basic Input/Output System (BIOS)/Unified Extensible Firmware Interface (UEFI) Settings 218 Encryption 235 CPU Architecture 237 CPU Cores: Single Core and Multicore 238 Multithreading 239 Virtualization Support 240 CPU Speeds 240 Expansion Cards 241 Cooling Mechanisms 255 Power Supplies 259 Power Supply Ratings 261 Input 115V vs. 220V Multivoltage Power Supplies 263 20-Pin-to-24-Pin Motherboard Adapter 265 Output 3.3V vs. 5V vs. 12V 267 Redundant Power Supply 268 Modular Power Supply 269 Multifunction Devices/Printers and Settings 271 Unboxing a Device/Setup Location Considerations 272 Appropriate Drivers for the Office Environment 272 Configuration Settings 272 Public/Shared Devices 273 Using Public and Shared Devices 277 Network Scan Services 279 Print Technologies 280 Laser Printers 280 Inkjet Printers 288 Thermal Printers 295 Impact Printers 298 3D Printers 302 Exam Preparation Tasks 305 Chapter 4 Virtualization and Cloud Computing 323 Do I Know This Already? Quiz 324 Foundation Topics 327 Common Cloud Models 327 IaaS 327 SaaS 327 PaaS 329 Public vs. Private vs. Hybrid vs. Community 329 Cloud Characteristics 330 Desktop Virtualization 333 Client-Side Virtualization Overview 334 Host/Guest Virtualization 335 Purpose of Virtual Machines 336 Resource Requirements 338 Security Requirements 339 Exam Preparation Tasks 341 Chapter 5 Hardware and Network Troubleshooting 347 Do I Know This Already? Quiz 347 Foundation Topics 353 Troubleshooting Methodology 353 Troubleshooting Motherboard, RAM, CPU, and Power Issues 355 POST Code Beeps 355 Proprietary Crash Screens (BSOD/Pinwheel) 357 Black Screen 361 No Power 364 Overheating 364 No Power 370 Sluggish Performance 371 Overheating 372 Burning Smells 372 Intermittent Shutdown 375 Application Crashes 376 Grinding Noise 378 Capacitor Swelling 378 Inaccurate System Date/Time 379 Troubleshooting Storage Drives and RAID Arrays 381 Light-Emitting Diode (LED) Status Indicators 381 Read/Write Failure 382 Slow Performance 382 Grinding and Clicking Noises 384 Failure to Boot 385 Bootable Device Not Found 385 Data Loss/Corruption 387 RAID Failure 388 S.M.A.R.T. Failure 388 Extended Read/Write Times 389 Input/Output Operations per Second (IOPS) 390 Missing Drives in OS 390 Troubleshooting Video, Projector, and Display Issues 392 Incorrect Data Source 392 Physical Cabling Issues 393 Burned-Out Bulb 393 Intermittent Projector Shutdown 394 Dead Pixels 394 Incorrect Color Display 395 Dim Image 395 Flashing Screen 396 Fuzzy or Distorted Image 396 Display Burn-in 397 Audio Issues 398 Mobile Device Troubleshooting 398 Poor Battery Health and Improper Charging 399 Swollen Battery 400 Broken Screen 400 Poor/No Connectivity 401 Liquid Damage 401 Overheating 402 Digitizer Issues 403 Nonresponsive Touchscreen 403 Physically Damaged Ports 403 Malware 404 Cursor Drift/Touch Calibration 404 Printer Troubleshooting 404 Lines Down the Printed Pages 405 Faded Prints 406 Double/Echo Images on the Print 407 Toner Not Fusing to the Paper 407 Incorrect Paper Size 407 Paper Not Feeding 408 Paper Jams 408 Multipage Misfeed 409 Garbled Print 409 Vertical Lines on Page 410 Multiple Prints Pending in a Queue 410 Speckling on Printed Pages 411 Incorrect Chroma Display 412 Grinding Noise 413 Finishing Issues 414 Incorrect Page Orientation 414 Print Logs 415 Network Troubleshooting 417 No Connectivity 417 External Interference and Intermittent Wireless Connectivity 417 Slow Network Speeds 418 Limited Connectivity 418 Latency and Jitter 419 Poor Voice over Internet Protocol (VoIP) Quality 420 Port Flapping 420 Exam Preparation Tasks 421 Part II: Core 2 Chapter 6 Operating Systems 431 Do I Know This Already? Quiz 431 Foundation Topics 435 Basic Features of Microsoft Windows Editions 435 Windows 10 Editions 435 Feature Differences 436 Microsoft Command-Line Tools 438 Starting a Command Prompt Session with Windows PowerShell 438 Commands Available with Standard Privileges vs. Administrative Privileges 439 Windows Command-Line Commands 440 Microsoft Windows 10 Operating System (OS) Features and Tools 451 Task Manager 451 Microsoft Management Console (MMC) Snap-in 452 Additional Tools 463 Windows 10 Control Panel Utilities 471 Starting Control Panel 471 Internet Options 471 User Accounts 473 Device Manager 474 Indexing Options 474 Administrative Tools 474 File Explorer Options 474 Power Options 476 Ease of Access 479 Windows Settings 480 Time and Language 481 Update and Security 481 Personalization 481 Apps 482 Privacy 482 System 482 Devices 483 Network and Internet 483 Gaming 483 Accounts 484 Microsoft Windows Networking Features on a Client/Desktop 484 Workgroup vs. Domain Setup 484 Printer Sharing vs. Network Printer Mapping 489 Local OS Firewall Settings 489 Client Network Configuration 491 Establish Networking Connections 494 Proxy Settings 497 Public Network vs. Private Network 498 File Explorer Navigation: Network Paths 499 Metered Connections and Limitations 500 Installation and Configuration Concepts 500 System Requirements for Applications 501 OS Requirements for Applications 506 Distribution Methods 507 Other Considerations for New Applications 507 Understanding Common OS Types 508 Workstation OSs 509 Cellphone/Tablet Operating Systems 511 Various File System Types 514 Vendor Life-Cycle Limitations 517 Vendor-Specific Limitations/Compatibility Concerns Between OSs 518 OS Installations and Upgrades in a Diverse OS Environment 518 Boot Methods 518 Types of Installations 520 Partitioning Methods 527 Formatting 530 Upgrade Considerations 530 Common Features and Tools of the macOS/Desktop OS 534 Installation and Uninstallation of Applications 534 Apple ID and Corporate Restrictions 536 Best Practices 536 System Preferences 540 Features 542 Disk Utility 544 FileVault 545 Terminal 545 Force Quit 545 Common Features and Tools of the Linux Client/Desktop OS 546 Common Linux Commands 546 Best Practices 553 Tools 555 Exam Preparation Tasks 557 Chapter 7 Security 569 Do I Know This Already? Quiz 570 Foundation Topics 573 Security Measures 573 Physical Security 573 Physical Security for Staff 576 Privacy Screen 578 Logical Security Concepts 578 Mobile Device Management 580 Active Directory 581 Wireless Security Protocols and Authentication 582 Protocols and Encryption 582 Authentication 583 Malware Removal and Prevention 584 Malware 584 Tools and Methods 587 Social Engineering Threats and Vulnerabilities 590 Social Engineering 590 Threats 593 Vulnerabilities 596 Microsoft Windows OS Security Settings 597 Defender Antivirus 597 Firewall 597 Access Control 600 Security Best Practices to Secure a Workstation 608 Data-at-Rest Encryption 608 Password Best Practices 608 End-User Best Practices 611 Account Management 612 Changing Default Usernames and Passwords 612 Disabling Autorun/AutoPlay 612 Securing Mobile Devices 615 Screen Locks 615 Remote Wipes 617 Locator Applications 617 Remote Backup Applications 617 Failed Login Attempts Restrictions 618 Antivirus/Anti-malware 618 Patches and OS Updates 618 Biometric Authentication 619 Full-Device Encryption 619 Firewalls 619 Policies and Procedures 619 Data Destruction and Disposal 621 Physical Destruction Methods 621 Recycling or Repurposing Best Practices 622 Outsourcing Concepts 623 Configuring Security on SOHO Networks 623 Home Router Settings 623 Wireless-Specific Security 626 Firewall Settings 628 Port Forwarding/Mapping 629 Disabling Ports 630 Configuring Browser and Relevant Security Settings 630 Browser Download and Installation 630 Extensions and Plug-ins 632 Password Managers 633 Secure Connection/Sites-Valid Certificates 633 Settings 634 Exam Preparation Tasks 639 Chapter 8 Software Troubleshooting 647 Do I Know This Already? Quiz 647 Foundation Topics 650 Troubleshooting Common Windows OS Problems 650 Common Symptoms 650 Common Troubleshooting Steps 662 Troubleshooting Common PC Security Issues 664 Common Symptoms 664 Browser-Related Symptoms 666 Best Practice Procedures for Malware Removal 667 Troubleshoot Common Mobile OS and Application Issues 668 Troubleshoot Common Mobile OS and Application Security Issues 670 Security Concerns 670 Common Symptoms 672 Exam Preparation Tasks 675 Chapter 9 Operational Procedures 681 Do I Know This Already? Quiz 681 Foundation Topics 686 Best Practices and Documentation 686 Ticketing Systems 686 Asset Management 688 Types of Documents 689 Knowledge Base and Articles 692 Change Management 693 Documented Business Processes and Practices 693 Change Management 694 Change Board Approvals 696 Workstation Backup and Recovery Methods 697 Backup and Recovery 697 Backup Testing 698 Account Recovery Options 698 Backup Rotation Schemes 700 Explain Common Safety Procedures 704 Equipment Grounding/Proper Power Handling 705 Proper Component Handling and Storage 707 Compliance with Local Government Regulations 712 Personal Safety 713 Environmental Impacts and Appropriate Controls 715 Material Safety Data Sheet (MSDS) 715 Toxic Waste Handling/Disposal 717 Temperature and Humidity Level Awareness and Proper Ventilation 718 Power Surges, Under-voltage Events, and Power Failures 719 Addressing Prohibited Content/Activity and Privacy, Licensing, and Policy Concepts 721 Incident Response 722 Licensing/Digital Rights Management (DRM)/End-User License Agreement (EULA) 723 DRM 724 EULA 724 Understanding Open Source and Commercial Licenses 724 Personal vs. Enterprise Licenses 725 Valid Licenses and Non-expired Licenses 726 Regulated Data 726 Communication Techniques and Professionalism 727 Professional Appearance and Attire 727 Use Proper Language and Avoid Jargon, Acronyms, and Slang When Applicable 728 Maintain a Positive Attitude/Project Confidence 728 Actively Listen, Take Notes, and Avoid Interrupting the Customer 728 Be Culturally Sensitive 728 Be on Time 729 Avoid Distractions 729 Dealing with Difficult Customers or Situations 729 Set and Meet Expectations/Timeline and Communicate Status with the Customer 730 Dealing Appropriately with Customers' Confidential and Private Materials 730 Scripting Basics 730 Script File Types 731 Use Cases for Scripting 732 Other Scripting Considerations 733 Remote Access Technologies 734 Methods/Tools 734 RDP 735 VPN 735 Virtual Network Computing 736 SSH 736 Remote Monitoring and Management 736 Microsoft Remote Assistance 736 Third-Party Tools 736 Security Considerations of Each Access Method 738 Exam Preparation Tasks 739 Part III: Final Preparation Chapter 10 Final Preparation 747 Exam Information 748 Core 1 (220-1101) Exam Domains and Objectives 750 Core 2 (220-1102) Exam Domains and Objectives 750 Getting Ready 750 Tools for Final Preparation 751 Pearson Cert Practice Test Engine and Questions on the Website 752 Customizing Your Exams 753 Updating Your Exams 754 Memory Tables 755 Chapter-Ending Review Tools 756 Suggested Plan for Final Review/Study 756 Summary 756 Appendix A Answers to the Do I Know This Already? Quizzes and Review Questions 757 Appendix BCompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) Cert Guide Exam Updates 783 Glossary 785 Online Only Elements Appendix C Memory Tables Appendix D Memory Tables Answer Key Appendix E Study Planner Glossary 9780137675944 TOC 8/18/2022

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Author Information

Rick McDonald is a professor in the IT Specialist program at the University of Alaska in Fairbanks, Alaska. He holds degrees and certificates from Gonzaga University in Spokane, Washington, and University of Illinois Springfield. After several years in the airline industry, he returned to full-time teaching in North Carolina and then in Ketchikan and Fairbanks, Alaska. Previous publication projects include CCNA Companion Guides and technical editing of various certification textbooks. He is currently teaching A+, CCNA, and AWS certification classes in Fairbanks and on the Web.

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