Overview

Tourism Service Quality includes services for tour guides, accessibility to infrastructure or transportation, and tourist attractions like accommodation and products. Service that is of a high quality makes customers happier, which in turn leads to an improved revenue stream or reduced financial losses. It also makes employees and guests happier. The objective in hospitality is to make visitors to feel at ease, even away from home. According to the volume, everybody wants to feel unique, so making it possible for visitors to do so should always come first. Keeping tabs on the preferences of guests; addressing them by name; hospitality is all about responding to customer requests with genuine interest. You can create special moments by understanding and listening to visitors. These moments result in positive reviews and, shared benefits for everybody. In addition, the volume mentions that service quality includes the capacity to maintain the property's technologies and facilities in good working order. In this regard, a robust maintenance team and preventative maintenance program are crucial. Simply put, guests, regardless of background, want what they pay for, and preventative maintenance is one way to ensure this.

Full Product Details

Author:   Maria Rellie B. Kalacas
Publisher:   Arcler Press
Imprint:   Society Publishing
Weight:   0.272kg
ISBN:  

9781774698884

ISBN 10:   1774698889
Pages:   250
Publication Date:   31 March 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Chapter 1 Concepts of Tourism Hospitality, Tourism, and Leisure Services Chapter 2 Unique Characteristics of Tourism, Hospitality, and Leisure Services Chapter 3 Relationship Between Service Quality, Customer Satisfaction, and Value in Tourism, Hospitality, and Leisure Services Chapter 4 The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Service Quality Chapter 5 Cross-Cultural Service Quality Issues in Tourism, Hospitality, and Leisure Services Chapter 6 Approaches to Enhance Service Quality Orientation in Tourism, Hospitality, and Leisure Services Chapter 7 Empowering Service Personnel to Deliver Quality Service Tourism and Leisure Services Chapter 8 Technology and Its Impact on Service Quality in Tourism, Hospitality, and Leisure Services Chapter 9 Managing and Marketing Internal and External Relationships in the Tourism, Hospitality, and Leisure Services Sectors Chapter 10 Service Quality Monitoring and Feedback Systems in Tourism, Hospitality, and Leisure Services

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Author Information

Maria Rellie B. Kalacas, Associate Professor V, graduate of Doctor of Philisophy major in School Leadership & Management at St. Dominic Savio, Caloocan City, March 31, 2019. Mother of three, currently teaching at the College of Teacher Education and Graduate Studies at Laguna State Polytechnic University, Sta Cruz, Main Campus. Handling major subjects in Bachelor of Technology and Livelihood Education like Marriage and Family Relationships and Introduction to Food Technology. At present Gender and Development Chairperson at LSPU Sta Cruz Campus.

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