Overview

Compassionate Enquiry is the perfect resource for managerial guidance on how to address employee performance management in an effective, appropriate way to achieve workplace behavior improvement. Managers and supervisors, whether new or seasoned will all, at some point in their career, have crucial conversations to address conduct issues in the workplace. These conversations can feel like navigating a minefield because there is no way to know what is going on in an employee's life. Improperly using conflict resolution techniques can result in an expensive lawsuit and even worse, negative publicity for your company. If your position requires you to have crucial conversations to address workplace conflict resolution or employee relations concerns, then the simple Compassionate Enquiry process is for you. The author, Andrew E. Colsky, JD, LLM, LPC has over 30 years of experience successfully litigating, mediating and preventing employment disputes. He gathered all of his lessons learned as an employment attorney and mental health expert and developed Compassionate Enquiry, then put it to work at one of the largest employers in the United States. Compassionate Enquiry is designed to walk the user through a simple five-step process to address conduct and performance issues with any employee. Whether the employee is struggling with substance use, depression, a pending divorce or if the employee just has a poor work ethic and attitude, Compassionate Enquiry will work to address it. Even if the employee is doing their best to deflect or avoid the discussion, managers and supervisors who use the process will have no trouble addressing the issue. And better yet, they can do so in a manner that quickly resolves the problem and does not lead to escalation into a legal challenge. If you need to have a crucial conversation with an employee but don't know where to start, start and end with Compassionate Enquiry.

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