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The proven strategy for driving patient satisfaction physician engagement and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic

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9781536624021

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Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic, where she leads initiatives to improve the patient experience. She spearheaded the creation and development of the Clinic's R.E.D.E. to Communicate: Foundations of Healthcare program, and serves as a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Timothy Gilligan, MD, MS, is the former Co-Director of the Center for Excellence in Healthcare Communication at Cleveland Clinic, where he teaches communication skills and provides physician coaching. A medical oncologist, Dr. Gilligan is Vice Chairman for Education at the Clinic's Taussig Cancer Institute.

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