Overview

Communication Skills for the Health Care Professional is the first text of its kind to address the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well. The Second Edition is a thorough revision that features five all new chapters covering: communicating with patients with low literacy; health communications and quality care; health communications to enhance behavioral change; the internet and communications between patient and provider; altering systems of care and implications for health care communications. Features: Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression. Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions. Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning. Is accompanied by online instructor resources including an instructor's manual and PowerPoint lecture slides. New to the Second Edition: * New chapter on Communicating with Patients with Low Literacy * Four new chapters on expectations for health care communications, evidence for quality and behavioral change * All chapters have been revised and updated * Updated resources * New tables * Up-to-date evidence Instructor's Resources - Coming Soon: Instructor's Manual PowerPoint Lecture Slides Click here to access our transition guide-and make changing your course materials from the first edition to the second edition as easy as possible! ""

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9780763755577

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Gwen van Servellen, RN, PhD, FAAN is a Professor Emeritus from the School of Nursing, University of California, Los Angeles where she served as Section Chair of the Acute Care Section and the Psychiatric Mental Health Section. Additionally, she has consulted and taught abroad and extensively in the United States. Most recently she served as Interim Associate Dean of Research and Extramural Affairs, College of Nursing, Denver, University of Health Sciences Center.She is a fellow in the prestigious American Academy of Nursing. She is an active consultant in curriculum development for graduate programs in nursing and development of research expertise in faculty building research programs in the areas of adherence to treatment, utilization of health care services, and psychosocial components and quality of life in persons with chronic illness. She is the author of seven textbooks, one of which won the American Nurses' Association Book Award and one which was translated in Japanese.She has authored or co-authored over 70 peer reviewed articles in a variety of professional journals. She is a reviewer for numerous journals, including Social Science and Medicine, Journal of Substance Abuse Treatment, Patient Education and Counseling, Psychology, Health and Medicine, Psychiatric Services, Quality of Life Research, and International Journal of Nursing Studies, Journal of Critical Care Nursing, Clinical Nursing Research, Western Journal of Nursing Research, AIDS Care, AIDS Patient Care and STDs, and AIDS and Behavior. She is on the editorial board for the international journal, Nursing and Health Sciences. She served on UCLA's Protection of Human Subjects Committee for over seven years and is deeply concerned about low literate individuals' understanding of the research and consent process.

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