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OverviewCommunication Skills is an accessible textbook for nursing and healthcare students seeking to understand the concept of communication and to develop their communication skills. Through clear explanations, case studies and activities, the book will help you to understand the principles of communication and develop your own skills for your healthcare practice. You will learn: Why communication is fundamental to nursing and health care How to communicate in assessing, planning, providing and managing care How to communicate in promoting health and in therapeutic interventions How to communicate in difficult situations How to communicate with a diverse range of people How communication is used to improve patient safety This book will help you to demonstrate your communication skills and develop your proficiency in nursing and health care. Essentials is a series of accessible, introductory textbooks for students in nursing, health and social care. New and forthcoming titles in the series: The Care Process Communication Skills Leadership Mental Health Promoting Health and Wellbeing Study Skills Full Product DetailsAuthor: Kay Norman (Head of Department for Practice Learning and Partnerships, University of Worcester)Publisher: Lantern Publishing Ltd Imprint: Lantern Publishing Ltd Dimensions: Width: 17.20cm , Height: 0.90cm , Length: 24.40cm Weight: 0.400kg ISBN: 9781908625779ISBN 10: 1908625775 Pages: 184 Publication Date: 15 September 2019 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsAbout the authors; Introduction 1. Communication as a concept Kay Norman and Erica Pavord 1.1 Introduction 1.2 Defining communication 1.3 Communication frameworks 1.4 The transmission model 1.5 The transactional model 1.6 Channels of communication 1.7 Self-awareness in communication 1.8 Reflective practice Summary 2. Communication skills in assessing, planning providing and managing care Pádraig Ó Lúanaigh 2.1 Introduction 2.2 Verbal and non-verbal communication 2.3 Active listening and appropriate questioning 2.4 Emotional vocabulary 2.5 Caring conversations 2.6 Brief interventions 2.7 Duty of candour 2.8 Written communication 2.9 Social media and electronic communication 2.10 Sharing information effectively Summary 3. Communication skills in promoting health Alison Lewis 3.1 Introduction 3.2 Assessing motivation for change 3.3 Explaining and evidence-based approach to health 3.4 Strategies for disseminating information 3.5 Addressing common health risk behaviours Summary 4. Communication skills for therapeutic intervention Erica Pavord 4.1 Introduction 4.2 Developing a therapeutic relationship 4.3 Motivational interviewing 4.4 Reminiscence therapies 4.5 De-escalation strategies and techniques 4.6 Distraction and diversion strategies Summary 5. Communication skills in difficult situations Louise Carter 5.1 Introduction 5.2 Demonstrating compassion and sensitivity 5.3 Communication vulnerability and ageing 5.4 Sensory impairment 5.5 Aphasia 5.6 Dementia 5.7 Breaking bad news Summary 6. Communication and diversity Naomi A. Watson 6.1 Introduction 6.2 Embracing diversity 6.3 In what ways are we diverse? 6.4 Communicating with diverse colleagues Summary 7. Communication skills for teamworking Kay Norman 7.1 Introduction 7.2 Strengths-based approaches 7.3 Negotiation strategies 7.4 Collaborative working 7.5 Organisational culture 7.6 Dealing with team conflict 7.7 Supervising others Summary 8. Communication for patient safety Val Nixon 8.1 Introduction 8.2 Development of patient safety 8.3 Incident reporting 8.4 A human factors approach to patient safety 8.5 Learning from errors Summary IndexReviewsEach chapter explores a clearly defined topic, with concise learning objectives and key points sandwiching the chapter. Aside from the traditional usage of the index page to navigate to a specific topic, the learning outcomes mean you can delve into a certain section if you aren't reading cover to cover, with more context applied than using solely the index. Activities to facilitate the reader's comprehension are scattered throughout the book, but in a logical, non-disruptive manner as opposed to thrown in for the sake of filling a page. The activities fit the flow of information and provide opportunities for reflection and critical thinking (both important skills to develop in themselves). Chapters are followed with further reading and reference lists. Communication Skills is pleasant to use and read, not too simplistic, not too wordy, nor with too many references distracting from the learning points. All in all there's a lot of value packed into this seemingly simple book, that will stay relevant throughout any healthcare course and career. Student reviewer Author InformationDr Kay Norman is Head of Practice Learning and Partnership for the Three Counties School of Nursing and Midwifery at the University of Worcester. Kay has held senior clinical, academic and management posts in nursing within a variety of healthcare organisations and universities. As a Registered Nurse and Specialist Practitioner, her clinical background focused on primary care and community nursing. Her current role involves working with practice partners, students and academic staff to deliver innovative learning experiences for pre-registration nursing and midwifery students. Kay’s research interests include the image of nursing, coaching and supervision in practice. She has published in peer-reviewed journals, written book chapters and edited a professional portfolio textbook, and presented her research at professional conferences. Tab Content 6Author Website:Countries AvailableAll regions |
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