Overview

The Office of the Commonwealth Ombusman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department or agency, including the Australian Taxation Office, Australia Post, Centrelink, Child Support Agency, and Department of Immigration and Citizenship. The Commonwealth Ombudsman is also the ACT Ombudsman. Its aim is to resolve complaints impartially, informally and quickly. If it cannot assist with a particular complaint, it will explain why, and suggest other avenues for resolving the matter. The Office of the Commonwealth Ombusman cannot override the decisions of the agencies it deals with, nor issue directions to their staff. Instead, it resolves disputes through consultation and negotiation, and if necessary, by making formal recommendations to the most senior levels of government. Since the inception of the Commonwealth Ombudsman's office in 1977, it have assisted in resolving many thousands of individual complaints, and brought about significant improvements in the quality of government administration. Its annual report provide details of the numbers and types of complaints it deals with, and the ways in which they are resolved. This is the 2013-2014 annual report.

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