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9781538146620

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The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional's bookshelf.--Rebekah Beaulieu, director, Florence Griswold Museum Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience.--Brendan Ciecko, CEO and Founder, Cuseum

Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience.--Brendan Ciecko, CEO and Founder, Cuseum

Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience. --Brendan Ciecko, CEO and Founder, Cuseum Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum's most important assets - its frontline staff. --Jeannette Rooney, assistant director of local history services, Indiana Historical Society One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on. --Nick Onesty, membership coordinator for The Mariners' Museum and Park The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional's bookshelf. --Rebekah Beaulieu, director, Florence Griswold Museum Come, Stay, Learn, Play provides a wealth of resources for the front-line museum workforce and leadership alike. This book offers numerous insights that will help guide any organization looking to elevate and improve the way they serve their audience. Come, Stay, Learn, Play: A Guide to Making the Museum Experience offers practical, scalable tips for museums of any size to craft the best possible experience for visitors. The approachable text is packed with useful guidance to engage one of a museum's most important assets - its frontline staff. One book that should be read by every visitor services manager and team member. This will help elevate not only how your team operates daily, but also every guest's experience from that point on. The visitor experience has become increasingly invaluable as a form of strategic community engagement, and its centrality in museum operations heightened since the 2020 COVID-19 pandemic. Nalls provides a timely and comprehensive introduction to the topic of experience, and offers valuable insights into the roles museum professionals can do to support each other and (themselves!) in order to provide an honest, informative, and confident visitor experience. Come, Stay, Learn, Play warrants a place on every museum professional's bookshelf.

Author Information

Andrea Gallagher Nalls is the director of experience and operations at the Tampa Bay History Center, and is the Site Administrator of Chinsegut Hill Historic Site in Brooksville, Florida. She has published and presented nationally on various topics including museum membership, guest experience and visitor services. Andrea completed a fellowship at the Smithsonian Institution in Washington, D.C. and is an American Alliance of Museums Peer Reviewer for their Community & Audience Engagement Museum Assessment and Accreditation programs.

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