Overview

Claim the Lead: The Leadership Playbook for Insurance Adjusters Navigating Pressure, Performance, and People In an industry driven by urgency, complexity, and constant change, leadership is no longer optional-it is essential. Claim the Lead is the first leadership guide specifically written for insurance adjusting managers, team leads, and firm directors who carry the daily responsibility of guiding adjusters through high-pressure environments. Whether you are managing field adjusters, coordinating remote claims teams, or leading during surge events, this book equips you with practical tools to coach with clarity, scale with trust, and lead with emotional intelligence. You will learn how to build high-performing teams without burnout, communicate with calm under pressure, create scalable systems that support both growth and culture, and lead independent adjusters with consistency and integrity. Claim the Lead goes beyond technical skills to address the often unspoken challenges of leadership-burnout, disengagement, invisible authority struggles, and the emotional fatigue that leaders quietly carry. Through real-world stories, actionable strategies, and a fast reflection guide, this book helps adjuster-leaders move beyond compliance and into a leadership approach grounded in clarity, culture, and coaching. Whether you are stepping into leadership for the first time or rebuilding a seasoned team, Claim the Lead is your practical, emotionally intelligent blueprint for sustainable leadership in one of the most demanding industries.

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9781968277963

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Dr. Karissa Thomas is a globally recognized educator, leadership strategist, and the founder of Efficient Adjuster(TM). With over two decades of experience spanning corporate America, international education, and crisis recovery, she has trained leaders across the U.S., the Middle East, Africa, and Southeast Asia. Her work bridges emotional intelligence and operational leadership, empowering everyday people to lead through upheaval with clarity, care, and cultural awareness. Dr. Thomas has contributed to national research initiatives, advised NGOs, and supported frontline professionals navigating the emotional and logistical demands of post-disaster recovery. This book is her call to leaders everywhere: you don't need to be perfect-just present, steady, and willing to lead from within.

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