Overview

Ongoing digitisation, along with the risks of digital disruption, mean today’s Enterprise businesses are more reliant than ever on their IT Organisations to be successful; but business cannot wait on IT. Instead, Enterprise IT Organisations must transform to Fast IT to keep pace with the various lines of business, operate more agilely and efficiently than ever before, while simultaneously supporting rapid innovation of transformative capabilities. The IT as a Service (ITaaS) Framework–based on the work pioneered by Cisco’s own global IT organisation–is a proven model for transforming to an end-to-end Services Organisation, and shifting the underlying culture of the IT organisation as a foundation for Fast IT. Now, the developer of the ITaaS framework provides you with an in-depth guide ensuring that your Services Transformation achieves the intended value outcomes of establishing IT as a trusted advisor to the business, and operating IT like an agile, competitive, and cost-efficient business within a business. Drawing on his pioneering experience, the author emphasises implementation alongside theory, illuminating entertaining stories from his own consulting experience, and pulling back the curtain on Cisco IT’s own revolutionary tranformation alongside best practices, templates, and other artifacts to guide your Services Transformation.

Full Product Details

Author:   Justin Mann
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Dimensions:   Width: 18.80cm , Height: 1.80cm , Length: 23.00cm
Weight:   0.560kg
ISBN:  

9781587145018

ISBN 10:   1587145014
Pages:   320
Publication Date:   14 February 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Chapter 1 The Case for IT Transformation and IT as a Service (ITaaS) Chapter 2 Introducing Cisco ITaaS Framework and Services Transformation Program Chapter 3 Change Leadership and Ensuring a Successful Transformation Chapter 4 Service Delivery Taxonomy and Definition of a Service Chapter 5 Mapping Enterprise Technical Capability Requirements Chapter 6 Service Design and Building the IT Service Portfolio Chapter 7 Service Delivery Roles and Responsibilities Chapter 8 Measuring IT Service Performance Chapter 9 Modeling the Total Costs of IT Service Delivery Chapter 10 Communicating IT Service Value Chapter 11 Completing the Services Transformation Chapter 12 Fast IT–The Mandatory Future for Enterprise IT Organizations

Reviews

Author Information

Justin Mann, CCIE No. 27040, is a senior Business and Technology Architect with Cisco’s Advanced Services. Throughout his technical career that began in his teens, he has remained dedicated to understanding the business of his customers, even going so far as attending Sea-Survival and Helicopter Underwater Extraction Training (HUET) in support of oil and gas customers. This background allowed him to successfully lead the earliest Cisco engagements with customers seeking to transform their own IT organizations by following the work pioneered by Cisco IT. By working across IT and business teams at all levels, and over time across different industries and enterprises, Justin developed and refined the now-formal ITaaS framework and Services Transformation Program, allowing IT organizations to transition to end-to-end Services organizations and truly begin to operate IT like a competitive business. During his free time, Justin is an adventure-traveler, book collector, and comic-book and videogame geek; he can be found on most weekends riding trails on his horse, Lucas. Whenever possible, Justin leverages his passion for travel and horseback riding to work with special-needs children both internationally and locally through a therapeutic horseback riding stable, ManeGait. A portion of the author’s proceeds will be donated to ManeGait, and we actively encourage, welcome, and sincerely appreciate donations from interested readers.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions