Check-in Check-Out: Managing Hotel Operations: Pearson New International Edition
Author:   Gary Vallen ,  Jerome Vallen ,  Jerome Vallen ,  Jerome Vallen
Publisher:   Pearson Education Limited
Edition:   9th edition
ISBN:  

9781292021102


Pages:   440
Publication Date:   12 August 2013
Format:   Paperback
Availability:   Available To Order   Availability explained
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Check-in Check-Out: Managing Hotel Operations: Pearson New International Edition


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Author:   Gary Vallen ,  Jerome Vallen ,  Jerome Vallen ,  Jerome Vallen
Publisher:   Pearson Education Limited
Imprint:   Pearson Education Limited
Edition:   9th edition
Dimensions:   Width: 21.60cm , Height: 1.60cm , Length: 27.90cm
Weight:   0.946kg
ISBN:  

9781292021102


ISBN 10:   1292021101
Pages:   440
Publication Date:   12 August 2013
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

GLOSSARY PART I: THE HOTEL INDUSTRY 1. The Traditional Hotel Industry 2. The Modern Hotel Industry 3. The Structures of the Hotel Industry PART II: THE RESERVATIONS PROCESS 4. Forecasting Availability and Overbooking 5. Global Reservations Technologies 6. Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES 7. Managing Guest Services 8. Arrival, Registration, Assignment and Rooming 9. The Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE 10. Billing the Guest Folio 11. Cash or Credit: The City Ledger PART V: TECHNOLOGY 12. The Night Audit 13. Hotel Technology BIBLIOGRAPHY INDEX 

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