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Author:   Asbjørn Følstad ,  Symeon Papadopoulos ,  Theo Araujo ,  Effie L.-C. Law
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Volume:   15545
ISBN:  

9783031880445

ISBN 10:   3031880447
Pages:   262
Publication Date:   29 March 2025
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
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Table of Contents

.- Understanding and Designing for Human-AI Interactions. .- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. .- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. .- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. .- LadderChat – An LLM-based Conversational Agent for Laddering Interviews. .- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. .- Human-Centred AI in Education and Social Support. .- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. .- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. .- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. .- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. .- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. .- Conversational AI for Citizens and Customers. .- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). .- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. .- An Analysis of Federal and Municipal Chatbots in Germany. .- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. .- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.

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