Overview
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Full Product Details
Author: Jana Ronan
Publisher: Bloomsbury Publishing Plc
Imprint: Libraries Unlimited Inc
Dimensions:
Width: 15.20cm
, Height: 1.70cm
, Length: 22.90cm
Weight: 0.369kg
ISBN: 9781591580003
ISBN 10: 1591580005
Pages: 240
Publication Date: 30 July 2003
Recommended Age: From 7 to 17 years
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: Manufactured on demand
We will order this item for you from a manufactured on demand supplier.
Reviews
?Designed as a guide for individuals thinking about setting up virtual reference services, this book offers much practical advice and information....the book is distinguishable by its readability, clarity, and usefulness. Highly recommended for all libraries, especially academic ones.?-Booklist/Professional Reading
?Designed as a guide for individuals thinking about setting up virtual reference services, this book offers much practical advice and information....the book is distinguishable by its readability, clarity, and usefulness. Highly recommended for all libraries, especially academic ones.?-Booklist/Professional Reading ?If you are planning to begin live virtual reference services from scratch, this book is a good starting point.?-Library Journal If you are planning to begin live virtual reference services from scratch, this book is a good starting point. -Library Journal Designed as a guide for individuals thinking about setting up virtual reference services, this book offers much practical advice and information....the book is distinguishable by its readability, clarity, and usefulness. Highly recommended for all libraries, especially academic ones. -Booklist/Professional Reading
Author Information
JANA SMITH RONAN is Interactive Reference Coordinator for the George A. Smathers Libraries of the University of Florida, Gainesville.
