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OverviewFull Product DetailsAuthor: Tracey TorblePublisher: BCS Learning & Development Limited Imprint: BCS, The Chartered Institute for IT ISBN: 9781780174648ISBN 10: 1780174640 Pages: 248 Publication Date: 29 July 2019 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsOverview of the Field The Change Manager Role Change Manager Activities Methods and Techniques Tools Standards and Frameworks Interfaces and Dependencies Career Progression and Related Roles Case StudiesReviews'Constructed on practical advice, exploring many of the myths about the IT Change Manager but delivered with a sense of humour and importantly, a huge dose of realism.' -- Sandra Whittleston * IT Service Management Educator and Researcher, Open University * 'How refreshing to find a book about IT Change Management written by someone who clearly understands the subject, with a wealth of practical knowledge and experience shared with the reader...Buy this book and it won't sit on the shelf - it will be read and used as both a reference and an educational tool.' -- Marny Thompson MBCS CITP 'Constructed on practical advice, exploring many of the myths about the IT Change Manager but delivered with a sense of humour and importantly, a huge dose of realism.' -- Sandra Whittleston * IT Service Management Educator and Researcher, Open University * Author InformationTracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services. Tab Content 6Author Website:Countries AvailableAll regions |
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