Overview

This standard supports those who seek to become Certified Total Quality Managers. It only takes 25 days for an experienced professional to receive the certification from American Business Academy (www.gawab.org). This standard emphasizes Total Quality Management. It helps entrepreneurs and business managers elevate their product and service quality standards in practical way, using practical tools. It also is supported by an online reference offering various tools and files for executive managers to use. The standard offers introduction to how businesses and organizations run their operations. Various aspects are highlighted in conjunction to quality, including: cost of quality, total quality management, international quality systems, and excellence performance standards. In this context, a pragmatic, practical road map is suggested aimed at applying Total Quality Management within the different types of businesses and organizations. Several TQM concerns are also touched on, incorporating: performance trilogy (productivity, efficiency, and effectiveness), and quality planning, quality assurance, and quality control. Further, many practical techniques and tools are demonstrated, and a few case studies and contributions made by local experts are exhibited. Finally, this standard is so designed that users and readers benefit the most from practicality-driven illustration methods and aids.

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9781981605903

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Ayman, a trilingual professional (Arabic, English & German), is a versatile practitioner in supply chain and project management, holds an MBA, a PMP(R) and a PBA(R), has over 24 years of diverse experience, and has delivered over 2,500 hours of professional/ technical knowledge transfer & consultation. So far, he has worked for various employers in Europe, Middle East

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