Overview

Geoff Ramm has a passion for incredible customer service. In this book, he’s hand-picked THE most original, unique and quirky examples of creative customer experiences that are guaranteed to inspire you and your team to outperform, outmanoeuvre and stand head and shoulders above the competition. This is the book that your competitors wish they had, it’s your ticket to service superstardom and it’s going to reveal to you: The gap in your service that you never knew existed. Smart techniques to help you generate clever experiences of your own. Simple, cost-effective ideas and touches that will mean the world to your customers. Fun, fresh and exciting new perspectives that will inject your entire team with enthusiasm. Fantastic ideas and inspiring stories that will get you spectacular results.   Why not join Geoff on this highly enjoyable, eye-opening and rewarding customer service journey around the world? He’ll introduce you to some of the amazing people he’s met who have discovered extraordinary ways to deliver world-class experiences, and he’ll show you how you can use their strategies to make your own brand unforgettable, your business unmissable and your customers coming back for more. So, are you ready to become a true Celebrity Service Superstar? Great! It’s time to get started on getting people talking…about you! “Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service” – Heather McNamee, Area General Manager, Fraser’s Hospitality UK

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9781912300372

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Reviews

“Entertaining and thought-provoking! Geoff Ramm’s knowledge and insight will reshape the way you think about customer service” – Heather McNamee, Area General Manager, Fraser’s Hospitality UK “Talk about WOW! Geoff Ramm ignites a desire to be the most talked about business on earth with positive energy and purpose. He’ll help you see the difference and be the difference.” – Olivia Sarah-Le Lacheur, General Manager, Retail Distribution, Partnership Development AIA Group “I have been living and breathing Geoff’s mantra for many years with significant success, enabling consecutive years of growth.” - Ed Bracken, General Manager, Crowne Plaza, The City, London

Entertaining and thought-provoking! Geoff Ramm's knowledge and insight will reshape the way you think about customer service - Heather McNamee, Area General Manager, Fraser's Hospitality UK Talk about WOW! Geoff Ramm ignites a desire to be the most talked about business on earth with positive energy and purpose. He'll help you see the difference and be the difference. - Olivia Sarah-Le Lacheur, General Manager, Retail Distribution, Partnership Development AIA Group I have been living and breathing Geoff's mantra for many years with significant success, enabling consecutive years of growth. - Ed Bracken, General Manager, Crowne Plaza, The City, London

Entertaining and thought-provoking! Geoff Ramm's knowledge and insight will reshape the way you think about customer service -- Heather McNamee, Area General Manager, Fraser's Hospitality UK Talk about WOW! Geoff Ramm ignites a desire to be the most talked about business on earth with positive energy and purpose. He'll help you see the difference and be the difference. -- Olivia Sarah-Le Lacheur, General Manager, Retail Distribution, Partnership Development AIA Group I have been living and breathing Geoff's mantra for many years with significant success, enabling consecutive years of growth. -- Ed Bracken, General Manager, Crowne Plaza, The City, London

Author Information

A celebrated, entertaining and inspiring keynote speaker, Geoff Ramm is the creator and author of Celebrity Service, Celebrity Service Superstars and OMG Marketing. He knows the only way you can attract more customers is to create jaw-dropping marketing, and the way to keep those customers is to create incredible, out-of-this-world customer experiences.

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