Catalogs, Services and Portfolios: An ITSM Success Story
Author:   Daniel D. McLean
Publisher:   IT Governance Publishing
ISBN:  

9781849285681


Pages:   191
Publication Date:   08 April 2014
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Catalogs, Services and Portfolios: An ITSM Success Story


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Author:   Daniel D. McLean
Publisher:   IT Governance Publishing
Imprint:   IT Governance Publishing
ISBN:  

9781849285681


ISBN 10:   1849285683
Pages:   191
Publication Date:   08 April 2014
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Reviews

- the use of a story to illustrate both ITIL(R) process basics and the inherent implementation challenges makes this a powerful but quick, easy read. - Susan Schellhase, itSMF USA member


Author Information

Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.

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