Case Studies in Speech Analytics
Author:   Jeffrey Gallino
Publisher:   Springer-Verlag New York Inc.
ISBN:  

9781441996039


Pages:   100
Publication Date:   12 August 2011
Format:   Undefined
Availability:   Out of stock   Availability explained


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Case Studies in Speech Analytics


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Overview

This is a non-technical introduction to speech analytics for speech technology professionals. It includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback.

Full Product Details

Author:   Jeffrey Gallino
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
ISBN:  

9781441996039


ISBN 10:   1441996036
Pages:   100
Publication Date:   12 August 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Undefined
Publisher's Status:   Unknown
Availability:   Out of stock   Availability explained

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