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OverviewThis is a non-technical introduction to speech analytics for speech technology professionals. It includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback. Full Product DetailsAuthor: Jeffrey GallinoPublisher: Springer-Verlag New York Inc. Imprint: Springer-Verlag New York Inc. ISBN: 9781441996039ISBN 10: 1441996036 Pages: 100 Publication Date: 12 August 2011 Audience: Professional and scholarly , Professional & Vocational Format: Undefined Publisher's Status: Unknown Availability: Out of stock  Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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