Capabilities for Data-Driven Service Innovation
Author:   Martin Schymanietz
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition:   1st ed. 2020
ISBN:  

9783658316907


Pages:   219
Publication Date:   01 October 2020
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Capabilities for Data-Driven Service Innovation


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Overview

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization. 

Full Product Details

Author:   Martin Schymanietz
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer Gabler
Edition:   1st ed. 2020
Weight:   0.454kg
ISBN:  

9783658316907


ISBN 10:   365831690
Pages:   219
Publication Date:   01 October 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

From the resource-based view to dynamic capabilities.- Dynamic capabilities for service innovation.- Introducing data-driven service innovation.- Identifying actors and challenges.- Exploring actor roles and capabilities.- Towards a dynamic capability framework for data-driven service innovation.  

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Author Information

Dr. Martin Schymanietz is a postdoctoral researcher at the Friedrich-Alexander University Erlangen-Nürnberg with a focus on the innovation of data-driven service and its characteristics. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Möslein at the Department of Information Systems, Chair of Information Systems – Innovation and Value Creation.

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