Overview
"Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. In this book, you'll find the proven hands-on methods for: ● Applying the secret ""Gold Touch"" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement ● Moving every customer systematically up the loyalty ladder--from disengaged to loyalty to becoming a vocal advocate, online and off ● Transforming your most angry, upset, ""I'll never use you again!"" customers into true company loyalists via the scientifically proven principles of customer service recovery ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis ● and more"
Full Product Details
Author: Micah Solomon ,
Lyle Blaker
Publisher: McGraw Hill-Ascent Audio
Imprint: McGraw Hill-Ascent Audio
Edition: Library Edition
ISBN: 9798212930581
Publication Date: 03 October 2023
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: In Print
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Author Information
"Micah Solomon is a customer service consultant, trainer, eLearning producer, and keynote speaker, known for helping companies to dramatically transform their relationships with their customers and build their bottom line. He's known for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. In fact, Inc. Magazine has named Micah ""The World's #1 Customer Service Turnaround Expert."" Micah also offers his service as a customer service trainer, eLearning training designer, and keynote speaker. Micah's books have been translated into more than a dozen languages, and his expertise has been featured in Forbes, Inc. Magazine, CNBC, Bloomberg BusinessWeek, and the Harvard Business Review. As a full-time voice talent and Audie-nominated audiobook narrator, Lyle Blaker has narrated nearly 100 audiobook titles, as well as countless hours of e-learning narration for major companies such as Houghton Mifflin, Harvard Business School, and Refinery Pass, and is an often-used voice for WGBH Channel 2 in Boston, Massachusetts. He is known for his warm, friendly, and approachable narration style."
