Call Center: A Focus on Customer Service
Author:   Gwen Oglesby
Publisher:   Brown Books Publishing Group
ISBN:  

9781612548746


Pages:   120
Publication Date:   01 October 2016
Format:   Paperback
Availability:   Available To Order   Availability explained
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Call Center: A Focus on Customer Service


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Author:   Gwen Oglesby
Publisher:   Brown Books Publishing Group
Imprint:   Brown Books Publishing Group
Dimensions:   Width: 13.70cm , Height: 1.00cm , Length: 21.30cm
Weight:   0.159kg
ISBN:  

9781612548746


ISBN 10:   1612548741
Pages:   120
Publication Date:   01 October 2016
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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Gwendolyn Foster Oglesby has over 15 years managing call center teams of various fortune 500 companies. It is during this time she realized her passion for customer service and began to cultivate her platform for customer service awareness. A native of Jacksonville, Florida a city known for its concentrated amount of call centers she began to notice the dynamics, behaviors and drivers were strikingly similar within call centers. It is her sincere desire that employees present a positive work ethic and professional image in the workplace. Gwen holds a bachelors in Business Administration from the University of North Florida in Jacksonville, Florida.

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