Business Success Through Service Excellence
Author:   Moira Clark ,  Susan Baker
Publisher:   Taylor & Francis Ltd
ISBN:  

9781138160095


Pages:   216
Publication Date:   27 January 2017
Format:   Hardback
Availability:   In Print   Availability explained
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Business Success Through Service Excellence


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Author:   Moira Clark ,  Susan Baker
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9781138160095


ISBN 10:   1138160091
Pages:   216
Publication Date:   27 January 2017
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Foreword; Acknowledgements; Managing service excellence; Customer intelligence; Operational effectiveness; Engaging people; Leadership and values; Organizational agility; Service excellence best practice; Appendix 1 – Service excellence awards – self-assessment.

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Moira Clark, Susan Bakepson

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