Overview

Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.

Full Product Details

Author:   Manuel Laguna (University of Colorado, Boulder, USA) ,  Johan Marklund (Lund University, Sweden)
Publisher:   Taylor & Francis Ltd
Imprint:   Chapman & Hall/CRC
Edition:   2nd New edition
Dimensions:   Width: 17.80cm , Height: 3.00cm , Length: 25.40cm
Weight:   1.111kg
ISBN:  

9781439885253

ISBN 10:   1439885257
Pages:   523
Publication Date:   25 April 2013
Audience:   College/higher education ,  Postgraduate, Research & Scholarly
Replaced By:   9781138061736
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Introduction to Business Process Design What Is a Business Process? Essence of Business Process Design Business Process Design, Overall Business Performance, and Strategy Why Do Inefficient and Ineffective Business Processes Exist? Process Management and Process-Oriented Improvement Programs Process Management and the Power of Adopting a Process View Six Sigma Quality Programs Business Process Reengineering Revolutionary versus Evolutionary Change Framework for Business Process-Design Projects Step 1: Case for Action and Vision Statements Step 2: Process Identification and Selection Step 3: Obtaining Management Commitment Step 4: Evaluation of Design Enablers Step 5: Acquiring Process Understanding Step 6: Creative Process Design Step 7: Process Modeling and Simulation Step 8: Implementation of the New Process Design Basic Tools for Process Design Process Flow Analysis Workflow Design Principles and Tools Additional Diagramming Tools From Theory to Practice: Designing an Order-Picking Process Managing Process Flows Business Processes and Flows Cycle Time and Capacity Analysis Managing Cycle Time and Capacity Theory of Constraints Introduction to Queuing Modeling The Basic Queuing Process, Queuing Systems, and Queuing Strategies Analytical Queuing Models Introduction to Simulation Simulation Models Discrete-Event Simulation Getting Started in Simulation Modeling Illustrative Example Spreadsheet Simulation of a Process Successful Simulation in Practice When Not to Simulate Modeling and Simulating Business Processes with ExtendSim Developing a Simulation Model: Principles and Concepts ExtendSim Elements ExtendSim Tutorial: A Basic Queuing Model Basic Data Collection and Statistical Analysis Adding Randomness to Processing Times and the Use of Attributes Adding a Second Underwriting Team Modeling Resources and Resource Pools Customizing the Animation Calculating Activity-Based Costs Cycle Time Analysis Modeling Advanced Queuing Features Modeling Routing in Multiple Paths and Parallel Paths Model Documentation and Enhancements Input and Output Data Analysis Dealing with Randomness Characterizing Probability Distributions of Field Data Random Number Generators Generation of Random Variates Analysis of Simulation Output Data Modeling and Analysis of Process-Design Cases Optimizing Business Process Performance Business Process Optimization Role of SimulationOptimization in Business Process Management SimulationOptimization with ExtendSim Optimization of Process Simulation Models Business Process Analytics Competing on Analytics Business Process Management Systems Process Benchmarking Final Thoughts Appendix: Instructions for Downloading ExtendSim Demo or LT Index A Summary, Exercises, and References appear at the end of each chapter.

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