Overview

The pressures of e-business, mergers, globalization and ruthless competition are accelerating the pace of business change. In this pressure cooker, organizations without solid, fundamental end-to-end practices are being thrown into chaos. Consequently, all stakeholder relationships are at risk. Business processes that affect customers, owners, and skilled human resources, must be at their peak to gain and maintain their loyalty and support. As a result, modern business management has become Process-Centric. The Internet can provide greater potential to improve business processes, such as sales channels, order handling and processing, sell-side distribution, supply chain management and procurement, routine employee transaction, marketing, and customer service. Those that have mastered this are faster, more flexible, and are rewarded by measurably improved performance.

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Roger T. Burlton, the founder of Process Renewal Group (http://www.processrenewal.com), is considered a pioneer and industry leader in the introduction of innovative processes for organizational change. He is recognized internationally for his contributions in business process re-engineering, prototyping, rapid development and people-based project management methodologies. He has chaired several high profile conferences on advanced information management around the world, including National BPR Conference, the European Process and Knowledge Management Symposium, DCI's Knowledge Management Conference, and Software World.

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