Overview

Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM s interrelationship with organizational management, culture and leadership BPM is about people as much as processes. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it s to be successful: augmented and aligned with other management disciplines. This highly anticipated third edition brings Jeston and Nelis practicable frameworks and solutions up-to-date with the latest developments in BPM, including the application of the frameworks to value-driven BPM. This thoroughly revised and updated new edition includes: Enhanced pedagogy to help students learn and tutors use the book for their classes: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions New and revised case studies throughout New chapters on questions that have become more crucial since the second edition s publication: How should we start top-down or bottom-up? Should we be customercentric? How does BPM link to today s most pertinent management and technology issues? What are the critical success factors? Due to popular demand, a new and expanded section on IT in BPM A brand new companion website including slides and assignment answers!

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9781306375337

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