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OverviewToday's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers shows managers how to deploy processes as strategic weapons and optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. Using a how to approach with multiple real world examples, industry expert and author Ralph Smith helps readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies. Full Product DetailsAuthor: Smith, Alison (Rutgers University)Publisher: John Wiley & Sons Imprint: John Wiley & Sons ISBN: 9786610721801ISBN 10: 6610721807 Pages: 239 Publication Date: 13 December 2006 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: Out of stock  The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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