Overview

Business Process Management (BPM) is about managing all the work that is necessary for delivering an end product or service.This book is well-suited for teaching an academic course as a part of a final year Bachelor and Master Degree programs in ITC, Management, and also, other related disciplines. It can also be used for conducting an equivalent training programme for in-house professionals. Although no book can be a substitute for the wide and varied experience of an instructor, this book will help the instructor to concentrate on teaching rather than worrying about creating the teaching material and assembling the student material. In view of the likely differences in background of the readers, some material has been placed into appendices to enable them to read on a need to know basis. Besides, this book, in its present form, is equally useful for the professionals, who wish to grasp the essentials of BPM without attending a formal instructional course. Key features Chapters are appropriately organized as per the process life cycle Written in bullet format for easy grasping Comprises theory and its applications systematically Emphasizes relevant deployment issues Separate chapter on Performance Monitoring Highly illustrative with diagrams and sketches Separate appendix on BPMS

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S.A. Kelkar, Ph.D. (Michigan, USA), is an Adjunct Professor at the National Institute of Industrial Engineering, Mumbai. Earlier, he was an Adjunct Professor in the Department of Computer Science and Engineering, and Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay, Mumbai. At present he also works as a Professor of Computer Engineering, at KKWIER, Nashik. He has over 40 years of teaching experience in the field of software technology, information systems, and research methodology. Earlier he taught as a full timer at IITB, Mumbai, NIBM, Mumbai, and NITIE, Mumbai. His industry experience comes from TCS, Aptech, and Voltas. He has also been a visiting faculty for thirty years for several programs conducted by Tata Institute of Social Sciences, Mumbai.

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