Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time

Author:   Suresh Patel
Publisher:   Taylor & Francis Inc
ISBN:  

9781498751247


Pages:   216
Publication Date:   01 August 2016
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time


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Author:   Suresh Patel
Publisher:   Taylor & Francis Inc
Imprint:   Productivity Press
Dimensions:   Width: 15.60cm , Height: 2.30cm , Length: 23.40cm
Weight:   0.492kg
ISBN:  

9781498751247


ISBN 10:   1498751245
Pages:   216
Publication Date:   01 August 2016
Audience:   College/higher education ,  College/higher education ,  Postgraduate, Research & Scholarly ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Suresh Patel is a past Technical Director and Operational Excellence Executive. He holds a B.E. Electrical degree from M.S. University Baroda, Master’s in Production Technology from South Bank University, London and a MBA from the University of Texas at Brownsville, USA. He is a Certified Reliability Engineer, Certified Quality Engineer and a Certified Management Systems Auditor certified by the American Society for Quality. In his long career spanning more than four decades he has developed wide range of products/processes and has helped establishing six manufacturing plants in India, and five US plants in Mexico. Starting with India, his career path has enabled him to work in industries in UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico and Chile (SA). Mr. Patel’s practical expertise and interests include establishment of Business Excellence through product quality strategies, deployment of quality improvement tools, Lean for performance excellence, Six Sigma, a tactical methodology and overall business excellence employing Leadership and Results “Triades” as defined in MBNQA USA certification. This has enabled timely new product developments, improvement in product/process delivery performance, reduction in nonconforming product escapes, and reduction in product/process variation resulting in substantial cost reductions due to internal and external failures, warranty and product liability.

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