Overview

This text closely examines the topics, issues and challenges surrounding specific companies that have endeavored to creatively address business dispute resolution. The companies examined span a broad spectrum of size and industries, illustrating enlightening real-life applications of business dispute resolution. This text engages the reader through realistic examples and provides concise presentation of business dispute resolution. Each chapter highlights key terms and definitions, thus reinforcing important concepts. Tapping in to the valuable resources available on the Internet, Cavenagh encourages the reader to use the web by pinpointing pertinent sites.

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Tom Cavenagh brings passion to his work. Tom has had a powerful and lasting impact on members of the Chamber enrolled in our Leadership Academy who learned business dispute resolution from him. His sense of business reality is invaluable when balanced with his exceptional academic and leadership accomplishments. We are privileged to have Tom associated with our organization and know his extraordinary understanding of alternative dispute resolution will be compelling and rewarding for the reader.

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