Overview

This title was first published in 2001. Bullying at work is widespread and its effect can result in low morale, high staff turnover, increased sickness absence, low productivity and ultimately expensive legal costs. This practical and pragmatic toolkit is a comprehensive guide to identifying, understanding and eradicating the problem. It will help you to set up and manage an efficient anti-bullying policy and ensure commitment throughout the organization. Alongside this are strategies and techniques for managers and professionals to help their staff address how to work with victims and bullies. The tools available range from sophisticated questionnaires to helpful methods, which individuals can adapt to deal with a bully themselves. The emphasis is always on providing sensible, problem-solving advice. Whether you are a human resource or a line manager, Bullying in the Workplace will show you how to create a climate in which people are not threatened or frightened and are therefore able to work happily and productively as a team.

Full Product Details

Author:   Elaine Douglas
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
ISBN:  

9781138703100

ISBN 10:   1138703109
Pages:   196
Publication Date:   01 January 2021
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Not yet available  
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

How to use this resource. Part I The Manual: Introduction to Part I; Why people bully and how to understand the problem; Putting together an anti-bullying policy; A management system for implementing an anti-bullying policy; Guidance for managers and HR professionals; Guidance for individuals. Part II The Toolkit: Introduction to Part II; The Toolkit Matrix; Models of behaviour: Tool 1 - Basic behaviour model (ABC); Tool 2 - Cognitive behaviour model; Tool 3 - Transactional Analysis model; Tool 4 - OK Corral model; Tool 5 - PUCA model; Understanding behaviour: Tool 6 - Handling aggression and confrontational situations questionnaire; Tool 7 - Locus of control questionnaire; Tool 8 - Analyse your behaviour questionnaire; Tool 9 - Organizational bullying questionnaire; Tool 10 - Staff survey on bullying; Dealing with behaviour: Tool 11 - Scripting; Tool 12 - Rehearsing; Tool 13 - Broken record; Tool 14 - Saying 'no'; Tool 15 - Active listening; Tool 16 - Anger reduction; Tool 17 - Challenging and changing thinking; Tool 18 - Confidence boosters; Tool 19 - Harnessing emotional intelligence; Tool 20 - Making an action plan; Tool 21 - Relaxation techniques; Tool 22 - Making a buddy. Further reading and useful contacts.

Reviews

'I found the book well written and easy to read ... In general I found Bullying in the Workplace a very useful resource ... If bullying is an issue, or suspected issue in your organisation, I wholeheartedly recommend this book.' Matthew Simkin, Senior Training Advisor, National Museum of Science and Industry, TrainingZONE website, May 2001 'There are few texts on the subject of bullying in the workplace, even fewer of a practical nature, and to me this publication rates as the best. It is well-written in a language that is readily understood and followed by all, clear in its descriptions, comprehensive in its approach and, above all, practically helpful with its descriptions and tools. It is full of the often unspoken truths and facts about bullying, and should prove invaluable for people in a range from parent to managing director, the bullied and the bully.' Training Journal, June 2001 'a useful reference point for any person who has to establish bullying prevention policies and handle allegations of workplace bullying.' Health and Safety Review (Ireland), July/August 2001 'This is a serious, determined effort to break an increasingly harmful malaise of society. The toolkit matrix and its models of behaviour, questionnaires and staff survey on understanding behaviour and bullying, and considered options for dealing with behaviour, are illuminating' ROSPA Occupational Safety and Health Journal, August 2001 'This is a serious, determined effort to break an increasingly harmful malaise of society. The toolkit matrix and its models of behaviour, questionnaires and staff survey on understanding behaviour and bullying, and considered opinions for dealing with behaviour, are illuminating and potentially helpful.' Occupational Safety and Health, August 2001 'the work provides a good introduction on why people bully and to the workplace changes which may contribute to a growth in bullying ... Clearly and unemotionally written, well-thought through and wit

Author Information

Elaine Douglas is an experienced psychologist and trainer specializing in understanding behaviour and interpersonal relationships. She has worked with a number of clients, at a corporate and individual level, who have experienced the problems associated with bullying.

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