Overview
A powerful customer community will help you to scale customer support, attract new customers, and gather indispensable feedback and knowledge. But how do you make it happen? Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: start from scratch and attract your first members; find and design the perfect platform for your community; keep members engaged, sharing expertise, and helping each other; create a magnetic community culture--unique from any other online destination; position you and your organization at the center of your field; and budget for your community with a detailed breakdown of costs and resources required. Richard Millington shares the strategies, principles, and tactics he has used to help over 300 organizations to build communities over the past decade, including Apple, Facebook, and SAP. If you wish to build a united, powerful online community, Build Your Community is your definitive guide.
Full Product Details
Author: Richard Millington ,
Alex Wyndham
Publisher: Ascent Audio
Imprint: Ascent Audio
ISBN: 9798212880367
Publication Date: 22 August 2023
Audience:
General/trade
,
General
Format: Audio
Publisher's Status: Active
Availability: In Print
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Author Information
"Richard Millington is the founder of FeverBee. Richard has helped to develop over 270+ successful communities, including those for Apple, Facebook, Google, The World Bank, SAP, Oracle, Amazon, Autodesk, Lego, The United Nations, Novartis, and many more. He is the author of both Buzzing Communities and The Indispensable Community. Buzzing Communities has been widely cited as introducing best practice into developing successful online communities. Richard has delivered keynote talks in the USA, Canada, UK, Australia, France, Belgium, Spain, Germany, Italy, Turkey, Switzerland, Romania, Lithuania, and several others. Richard has also trained over 1,250 community professionals through FeverBee's community management academy. An Oxford University and Royal Academy of Dramatic Art graduate, Alex Wyndham has voiced everything from Apple iPad campaigns to fertilizer instructions. He's also starred in several BBC and HBO shows, including the Emmy Award-winning Little Dorrit and Rome, and in various films. In its review of his narration of The Strangler Vine, the Washington Post described him as ""brilliant at summoning up the personalities in this exotic, exciting tale."" Romantic Historical Reviews writes that he is a ""wonderful narrator"" and ""has an ability to get to the emotional heart of both story and characters."""
