Overview

Where end-users once queued up to ask the IT department for permission to buy a new computer or a new version of software, they are now bypassing IT altogether and buying it on their own. From laptops and smartphones to iPads and virtually unlimited software apps, end-users have tasted their freedom and love it. IT will simply never be the same. Bring Your Own Devices (BYOD) Survival Guide explains the psycho-techno phenomenon also known as bring your own technology (BYOT). Providing the guidance necessary for living in this new world, it describes the new end-users (Millennials) and their demands, as well as the strategic and tactical ramifications of these demands. Examining the business aspects of BYOD-selection, purchasing, and corporate culture-the book covers the broad range of technical considerations including selection, connectivity, training, support, and security. It also includes an extensive set of best practices. The book is geared for the small- to medium-size enterprise that needs to integrate BYOD into their environment. It addresses topics such as content and data management, risk assessment, performance measurement, management, and even configuration management. The text includes a set of Quick Start guides that provide tips for such things as assessing costs, cloud integration, and even legal issues. There is also a full set of appendices that supply helpful information on everything from security settings for Apple iOS devices to a sample employee mobile device agreement.

Full Product Details

Author:   Jessica Keyes
Publisher:   Taylor & Francis Inc
Imprint:   Auerbach Publishers Inc.
ISBN:  

9781466565043

ISBN 10:   1466565047
Pages:   451
Publication Date:   26 March 2013
Audience:   General/trade ,  Professional and scholarly ,  General ,  Professional & Vocational
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

The BYOD Revolution What's in It for the Organization? So, What Can Go Wrong? Mobile Device Management Consumerization of IT Business as Usual Making a Financial Case for BYOD Supporting BYOD Cost-Benefit Analysis Break-Even Analysis Estimating ROI for an IT Project Earned-Value Management Rapid Economic Justification Value Measuring Methodology Step 1: Develop a Decision Framework Task 1Identify and Define Value Structure Task 2Identify and Define Risk Structure Task 3Identify and Define Cost Structure Task 4Begin Documentation Step 2: Alternative AnalysisEstimate Value, Costs, and Risk Task 1Identify and Define Alternatives Task 2Estimate Value and Cost Task 3Conduct Risk Analysis Task 4Ongoing Documentation Step 3: Pull Together the Information Task 1Aggregate the Cost Estimate Task 2Calculate the Return on Investment Task 3Calculate the Value Score Task 4Calculate the Risk Scores Task 5Compare Value, Cost, and Risk Step 4: Communicate and Document Task 1Communicate Value to Customers and Stakeholders Task 2Prepare Budget Justification Documents Task 3Satisfy Ad Hoc Reporting Requirements Task 4Use Lessons Learned to Improve Processes Uncertainty Analysis Sensitivity Analysis Glossary Reference Integrating BYOD into Performance Measurement and Management Systems Why Measure? Understanding Performance Management Define Organizational Vision, Mission, and Strategy Develop Performance Objectives, Measures, and Goals Give Measures Time to Evolve Attributes of Successful Performance Measurement Systems Developing Benchmarks Plan Collect Analyze Adapt Using Balanced Scorecard to Measure BYOD Effectiveness Representative IT Balanced Scorecard Value Metrics Keeping Track of What's Going On Validation and Verification References Assessment and Mitigation of Risks in a BYOD Environment Initiating the Risk Assessment A Typical Organization's Computer System System Architecture System Operational Authority/Ownership Threats to A Typical Organization's Assets Current Security Measures COG Contingency Planning Divisional Contingency Planning Protection against Network-Related Threats Vulnerabilities Reported by the Risk Assessment Team Recommendations for Mitigating the Identified Vulnerabilities Summary Reference Guidelines for Managing and Securing Mobile Devices in the Enterprise Mobile Device Overview High-Level Threats and Vulnerabilities Use of Untrusted Mobile Devices and Networks Use of Applications Created by Unknown Parties Interaction with Other Systems Use of Untrusted Content Use of Location Services Technologies for Mobile Device Management Components and Architectures Capabilities General Policy Data Communication and Storage User and Device Authentication Applications Security for the Enterprise Mobile Device Solution Life Cycle Initiation Development Implementation Operations and Maintenance Disposal Case Study Cloud Best Practices Selecting a Cloud Service CSP and End-User Agreements Terms of Service Agreements Non-Disclosure Agreements Service Level Agreements Terms and Definitions Measuring SLA Performance SLA Enforcement Mechanisms CSP, Organization, and Integrator Roles and Responsibilities Contracting with Integrators Clearly Defined Roles and Responsibilities Standards Security Continuous Monitoring Incident Response Key Escrow Forensics Audit Logs Privacy Impact Assessments (PIA) Data Location Breach Response Reference Configuration Management in a BYOD Environment CM and Process Improvement Measurement and Metrics Benefits of BYOD CM CM Components Configuration Identification Configuration Change Control Configuration Status Accounting Configuration Auditing Implementing CM in the Organization Manage the Risks of CM Configuration Management and Data Management Document Identification Data Status Level Management Data and Product Configuration Relationships Data Version Control Digital Data Transmittal Data Access Control Content Management, Mobile, and Otherwise Content Management System (CMS) Document Management Systems/Electronic Document Management Systems (DMS/EDMS) Records Management Systems (RMS) Reliability Authenticity Integrity Usability What Are the Records Management Risks Associated with Websites? Digital Asset Management (DAM) Mobile Device Management and Mobile Content Management (MDM/MCM) Integrating BYOD into Resource Management Data Management Roles Data Sponsor Data Steward Data Administration Database Administration System Administration and System Support Data Management Responsibilities Development and Management Requirements Identification and Enforcement Standards, Design, and Implementation Data and Mapping Standards Quality Control, Data Integrity, and Backup/Recovery Data Sharing Change Management and Impact Analysis Connectivity Input and Update Security Metadata Training Guidelines Guideline 1 Guideline 2 Guideline 3 Guideline 4 Guideline 5 Guideline 6 Guideline 7 Guideline 8 Guideline 9 Guideline 10 Guideline 11 Guideline 12 Guideline 13 Guideline 14 Guideline 15 Guideline 16 Guideline 17 Glossary of Data Management Terms BYOD Means Social Networking Tools That Provide Networking Capabilities Wikis in Action Meaning-Based Computing Semantic Web Virtual Worlds Knowledge Management Tools Mashups References Quick Start 1: Software-Based Authentication Procedures/Issues/Policies Bibliography Quick Start 2: BYOD: Making It Work for Your Firm Procedures/Issues/Policies Bibliography Quick Start 3: Software Selection from Multiple Packages Procedures/Issues/Policies Bibliography Quick Start 4: The Make-Buy Decision Procedures/Issues/Policies Bibliography Quick Start 5: Balanced Scorecard Metrics Quick Start 6: Common BYOD Mistakes Procedures/Issues/Policies Bibliography Quick Start 7: BYOD Corporate Policy Procedures/Issues/Policies Bibliography Quick Start 8: Mobile Device Management Functionality Guide Procedures/Issues/Policies Bibliography Quick Start 9: Legal Issues with BYOD Procedures/Issues/Policies The Fixes: How to Inoculate Your Company against Potential Legal Trouble Bibliography Quick Start 10: Managing Online Content Checklist Procedures/Issues/Policies General Content Management Issues Bibliography Quick Start 11: Selecting a Content Management System Checklist Procedures/Issues/Policies Before You Start Determining Project Goals and Targets Determining and Documenting Business Requirements Producing Documentation Evaluating and Selecting a CMS Bibliography Quick Start 12: BYOD Lessons Learned Procedures/Issues/Policies Each Unique Survey...Survey...Survey Clarity Each and Every Platform Should Be IT's BFF The App Store Problem Virtualization: Might It Be a Temporary Savior? Bibliography Quick Start 13: BYOD Risks Procedures/Issues/Policies Bibliography Quick Start 14: Getting Started with BYOD Procedures/Issues/Policies Bibliography Quick Start 15: BYOD Security Tips Procedures/Issues/Policies Bibliography Quick Start 16: Cloud Migration Tips Procedures/Issues/Policies Bibliography Quick Start 17: Hitching Your Network to BYOD Procedures/Issues/Policies Bibliography Appendix A: Security Glossary Appendix B: Employee Mobile Device Agreement Appendix C: Mobile Device Security Checklist Appendix D: Security Configuration Recommendations for Apple iOS 5 Devices Appendix E: Traditional IT Metrics Reference Appendix F: Cloud Procurement Questions Appendix G: Computer Use Policy Acknowledgment Appendix H: Benchmarking Data Collection Methods Appendix I: Wireless Device Agreement Appendix J: Mobile Device Management Vendors Appendix K: Best Practices Security Checklist Index

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Author Information

Jessica Keyes is president of New Art Technologies, Inc., a high technology and management consultancy and development firm started in New York in 1989. She has given seminars for such prestigious universities as Carnegie Mellon, Boston University, University of Illinois, James Madison University and San Francisco State University. Keyes is a frequent keynote speaker on the topics of competitive strategy and productivity and quality. She is former advisor for DataPro, McGraw-Hill's computer research arm, as well as a member of the Sprint Business Council. Keyes is also a founding Board of Director member of the New York Software Industry Association. She has recently completed a two-year term on the Mayor of New York City's Small Business Advisory Council. She is currently a professor of computer science at Fairleigh Dickinson University's graduate center as well as the University of Phoenix, where she is the Area Chair for Programming and Operating Systems, and Virginia Tech. She is the former editor-in-chief of CRC Press' Information Management and Systems Development Management. Prior to founding New Art, Keyes was Managing Director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker's Trust, both in New York City. She holds a Masters of Business Administration from New York University, and a doctorate in Management. She is a member of the Kappa Delta Pi, Beta Gamma Sigma and Delta Mu Delta honorary societies. A noted columnist and correspondent with over 200 articles published, Keyes is the author of the following books: The New Intelligence: AI in Financial Services, HarperBusiness, 1990 The Handbook of Expert Systems in Manufacturing, McGraw-Hill, 1991 Infotrends: The Competitive Use of Information, McGraw-Hill, 1992 The Software Engineering Productivity Handbook, McGraw-Hill, 1993 The Handbook of Multimedia, McGraw-Hill, 1994 The Productivity Paradox, McGraw-Hill, 1994 Technology Trendlines, Van Nostrand Reinhold 1995 How to be a Successful Internet Consultant, McGraw-Hill 1997 Webcasting, McGraw-Hill 1997Datacasting, McGraw-Hill, 1997 The Handbook of Technology in Financial Services, Auerbach, 1998 The Handbook of Internet Management , Auerbach, 1999 The Handbook of eBusiness, Warren, Gorham & Lamont, 2000 The Ultimate Internet Sourcebook, Amacom, 2001 How to be a successful Internet consultant, 2nd Ed, Amacom, 2002 Software Engineering Handbook, Auerbach 2002 Real World Configuration Management, Auerbach 2003 Balanced Scorecard, Auerbach, 2005 Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide, Auerbach 2006 X Internet: The Executable and Extendable Internet, Auerbach 2007 Leading IT Projects: The IT Manager's Guide, Auerbach 2008 Marketing IT Products and Services, Auerbach, 2009 Balanced Scorecard and the Project Manager, Auerbach 2010 Social Software Engineering: Development and Collaboration with Social Networking, Auerbach 2011

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