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OverviewIf their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as uninformed, rude, hot-tempered, uncaring ? In this book, you will discover: - Learn the importance of harnessing habits - Develop the right attitude towards your role - Understand the importance of human customer service - Learn how to communicate effectively - See how tiny adjustments in phrasing can win the day - Become skilled in empathy and rapport - Be assured it's OK to have a personality Get your copy today! Full Product DetailsAuthor: Teresa McCrediePublisher: Independently Published Imprint: Independently Published Dimensions: Width: 15.20cm , Height: 0.90cm , Length: 22.90cm Weight: 0.245kg ISBN: 9798534858907Pages: 162 Publication Date: 10 July 2021 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |