Boomerang! - Coach Your Team to Be the Best and See Customers Come Back Time After Time
Author:   Nick Drake-Knight
Publisher:   Pollinger
ISBN:  

9781281110220


Publication Date:   01 January 2007
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Boomerang! - Coach Your Team to Be the Best and See Customers Come Back Time After Time


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Overview

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the Continue and Begin method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Full Product Details

Author:   Nick Drake-Knight
Publisher:   Pollinger
Imprint:   Pollinger
ISBN:  

9781281110220


ISBN 10:   1281110221
Publication Date:   01 January 2007
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

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