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Awards
OverviewFull Product DetailsAuthor: Shaun Smith , Andy MilliganPublisher: Kogan Page Ltd Imprint: Kogan Page Ltd Dimensions: Width: 16.00cm , Height: 1.50cm , Length: 23.50cm Weight: 0.572kg ISBN: 9780749463441ISBN 10: 0749463449 Pages: 336 Publication Date: 03 April 2011 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Format: Paperback Publisher's Status: Out of Print Availability: In Print ![]() Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Table of ContentsChapter - 00: Introduction; Chapter - 01: Virgin Galactic; Chapter - 02: O2; Chapter - 03: AirAsia X; Chapter - 04: Chilli Beans; Chapter - 05: Six Senses Resorts and Spas; Chapter - 06: Burberry; Chapter - 07: BBH; Chapter - 08: The Geek Squad; Chapter - 09: Zappos.com; Chapter - 10: Umpqua Bank; Chapter - 11: TNT Express; Chapter - 12: JCB; Chapter - 13: innocent; Chapter - 14: WWF; Chapter - 15: How to be bold: practices, principles and people; Chapter - 16: Bold practice surveyReviewsSmith and Milligan have written a masterful blueprint for success using a combination of courageous examples coupled with powerful insights. A must read. - Chip R. Bell, co-author of Take Their Breath Away Packed full of original ideas and inspirational stories that'll give you the confidence to do things your way. Richard Reed, Co-founder of innocent drinks Bold is one of the most inspiring and insightful books on what it takes to build a pure and compelling global brand for today's generation, in this digitally disruptive age. Angela Ahrendts, CEO Burberry Fortune favours the brave. This book can show you the way. Ronan Dunne, CEO, Telefonica O2 UK Ltd Author InformationShaun Smith is founder and partner in the customer experience consultancy Smith+Co which works with leading brands around the world. A thought leader on the subject of customer experience strategy, he has featured many times on CNBC's Ask the Expert programme and is the co-author of On Purpose (published by Kogan Page). Andy Milligan has worked for almost 20 years advising major organizations on strategies for brand building, customer experience and internal culture. He appears regularly in the media to comment on brand issues, is the author of Brand it Like Beckham and co-author of On Purpose (published by Kogan Page). Tab Content 6Author Website:Countries AvailableAll regions |