Overview

Thoroughly updated new edition of a comprehensive yet practical reference to all aspects of veterinary business and practice management Taking a concise, bulleted approach to the subject, Blackwell’s Five-Minute Veterinary Practice Management Consult offers a thorough and practical reference to all things related to practice management. The book is divided into seventeen sections presenting important information about the veterinary marketplace, administrative management, human resources, client relationship management, communication, marketing, finance, cash management, operations, inventory, technology, facility management, safety, legal issues, practice ownership, and professional development, as well as a rich collection of appendices. This fully revised and updated Fourth Edition covers many exciting new topics including relationship-centered veterinary medicine, staff shortages and recruitment, access to care, incremental care, artificial intelligence, connected care, pharmacy management, team dynamics, promoting staff resilience, remote monitoring, cybersecurity, diversity, equity and inclusion (DEI), sustainability, cloud computing, constructive conflict, and crisis protocols. More information on how veterinary technicians/nurses contribute to practice productivity has been woven throughout the book. Other topics explored in Blackwell’s Five-Minute Veterinary Practice Management Consult include: Stakeholders and strategic partners, mergers and acquisitions, corporate veterinary practices, not-for-profit veterinary hospitals, and house call and mobile practices Change management, compromise and leadership fatigue, negotiation, budgeting, hospital manuals, staff productivity, growth mindset, and exit planning Client service strategies, personalized pet profiles, scheduling, reminder systems, rewards programs, discounting, and personalized medicine Basic tools of marketing, differentiation, push versus pull marketing, branding, paid advertising, target marketing, digital marketing strategies, and client focus groups Professional development, planning, and personal growth, work-life balance, time management, setting healthy boundaries, the art of saying no, and befriending stress This updated and expanded edition of Blackwell’s Five-Minute Veterinary Practice Management Consult is an essential resource for veterinarians, veterinary practice managers, veterinary technicians/nurses, veterinary students, and anyone seeking fast access to authoritative information about veterinary practice health.

Full Product Details

Author:   Lowell Ackerman (Bizvet, Inc.)
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Edition:   4th edition
ISBN:  

9781394281404

ISBN 10:   1394281404
Pages:   1216
Publication Date:   05 May 2026
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Forthcoming
Availability:   Awaiting stock  

Table of Contents

Editor-in-Chief xix List of Contributors xx Preface xxv About the Companion Website xxvi Section 1 Marketplace 1 Section 2 Administrative Management 81 Section 3 Human Resources 169 Section 4 Client Relationship Management 273 Section 5 Communication 375 Section 6 Marketing Management 451 Section 7 Financial Management 515 Section 8 Cash Management 579 Section 9 Operations Management 637 Section 10 Inventory, Pharmacy, and Retail Sales 697 Section 11 Information Technology (IT) 745 Section 12 Facility Management 815 Section 13 Practice Safety 877 Section 14 Legal Issues 925 Section 15 Practice Ownership 979 Section 16 Professional Development, Planning, and Personal Growth 1049 Section 17 Appendices 1125 Abbreviations 1140 Glossary 1144 Index 1175

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Author Information

The editor Lowell Ackerman, DVM, DACVD (Emeritus), MBA, MPA, CVA, MRCVS, is an independent consultant, author, and lecturer in topics related to veterinary medicine and management.

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