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OverviewFull Product DetailsAuthor: Bill Eddy , Rehana JamalPublisher: HCI Press Imprint: HCI Press ISBN: 9781950057399ISBN 10: 1950057399 Pages: 207 Publication Date: 15 February 2024 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Not yet available  This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release. Table of ContentsIntroduction Part 1: Learning the BIFF Method 1. Blamespeak and High-Conflict Personalities 2. The BIFF Method: Brief, Informative, Friendly, and Firm 3. The Quick-and-Simple BIFF Checker Part 2: Correspondence with Clients 4. Responding to Upset Clients 5. Initiating Difficult Issues with a Client 6. Communicating with Family Members of a Client 7. Communicating with a Nonresponsive Client 8. Terminating a Relationship with a Client 9. Website Contacts and Potential Client Inquiries 10. Mediation Clients, Refund Issues, and Copying Issues Part 3: Correspondence with Colleagues 11. Responding to Hostile Opposing Counsel on Minor Issues 12. Responding to Hostile Opposing Counsel on Major Issues 13. Initiating Difficult Issues with Opposing Counsel 14. Communicating with Experts and Other Professionals Part 4: Correspondence with Staff and Be tween Staff 15. Responding to Staff Issues and Complaints 16. Initiating Difficult Issues with Staff 17. Staff-to-Staff Communication and Conflicts 18. Correspondence with Court Staff Part 5: Coaching Staff and Clients in Using the BIFF Method 19. Teaching the Ten Questions 20. It’s Up to You Appendix A: Incivility and How To Stop It Appendix B: Sample Situations and BIFF ResponsesReviewsAuthor InformationBILL EDDY is a lawyer, therapist, mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute. He was the Senior Family Mediator at the National Conflict Resolution Center for fifteen years, a Certified Family Law Specialist lawyer representing clients in family court for fifteen years, and a therapist for twelve years. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer throughout the United States and around the world. He has written more than twenty books, including two award winners, is the co-host of the podcast It’s All Your Fault and has a popular blog with Psychology Today with millions of views. Bill lives in San Diego, California with his wife. Tab Content 6Author Website:Countries AvailableAll regions |
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