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9781761241475

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""Beyond Employee Engagement: Building workplace cultures that drive legendary employee experiences and phenomenal customer experiences"", by Kristina Vaneva, is a must-read for leaders at any level in the business who would like to transform their organization and release the power of all employees to truly delight their customers. Kristina draws on her extensive experience working for and consulting with world-class organizations along with a robust academic pedigree to provide the reader with practical and proven strategies for building a culture where employees are not only engaged but also empowered, motivated, and committed to delivering results. She demonstrates how to foster a sense of purpose, trust, and ownership among employees and how to align their goals with the vision and values of the organization. She also shares real-life examples and case studies of successful companies that have implemented her approach and achieved remarkable outcomes. There are also great examples of what not to do or what to avoid. This book is full of valuable insights and actionable advice that will help you take your leadership and your organization to the next level. I highly recommend it to anyone who wants to create a high-performance culture that drives business success.""Gerard MossSenior HR Professional, Hospitality Industry ""In this transformative book, Kristina illuminates how every touchpoint shapes not just employee satisfaction but the very experience our customers receive. This isn't just dry theory; ""Beyond Employee Engagement"" is forged from the author's passionate heart, drawing on her personal journey, invaluable experiences, and years of meticulous research. It's an arsenal of actionable insights and practical strategies that can be readily implemented in any organization of any size or industry. This book is more than valuable; it's essential for anyone wanting to build a thriving organization where employees and customers sing its praises.Don't settle for mediocrity. Seize the opportunity to transform your workplace and unleash its full potential.""Mounaim LamouniAssistant Vice President- Culture and Engagement, Aldar Properties ""Packed with real-life, actionable examples and innovative ideas, ""Beyond Employee Engagement"" is every Leader's handbook when it comes to bolstering the employee experience from beginning to end. Whether you are just starting out as a Manager, or you're a CEO, ""Beyond Employee Engagement"" will give you the tools to empower your people, while directly impacting your customer experience and ultimately, your business profitability.""Rachael KnowlesInternal Communication Professional, Hospitality Industry ""This book is a great overview of the entire employee journey designed to make every person in your organization feel seen, heard and loved. It has practical ""try this"" ideas in each and every chapter and you're likely to learn something new from the perspective of all of your stakeholders, especially the HR function, from whom we don't often hear. Make this your book to read this year.""Dr. Louise LambertEditor of the Middle East Journal of Positive Psychology

"""Beyond Employee Engagement: Building workplace cultures that drive legendary employee experiences and phenomenal customer experiences"", by Kristina Vaneva, is a must-read for leaders at any level in the business who would like to transform their organization and release the power of all employees to truly delight their customers. Kristina draws on her extensive experience working for and consulting with world-class organizations along with a robust academic pedigree to provide the reader with practical and proven strategies for building a culture where employees are not only engaged but also empowered, motivated, and committed to delivering results. She demonstrates how to foster a sense of purpose, trust, and ownership among employees and how to align their goals with the vision and values of the organization. She also shares real-life examples and case studies of successful companies that have implemented her approach and achieved remarkable outcomes. There are also great examples of what not to do or what to avoid. This book is full of valuable insights and actionable advice that will help you take your leadership and your organization to the next level. I highly recommend it to anyone who wants to create a high-performance culture that drives business success.""Gerard Mossformer SVP of HR at Atlantis, The Palm, and current VP of HR at Wynn Resorts, UAE ""In this transformative book, Kristina illuminates how every touchpoint shapes not just employee satisfaction but the very experience our customers receive. This isn't just dry theory; ""Beyond Employee Engagement"" is forged from the author's passionate heart, drawing on her personal journey, invaluable experiences, and years of meticulous research. It's an arsenal of actionable insights and practical strategies that can be readily implemented in any organization of any size or industry. This book is more than valuable; it's essential for anyone wanting to build a thriving organization where employees and customers sing its praises.Don't settle for mediocrity. Seize the opportunity to transform your workplace and unleash its full potential.""Mounaim LamouniAssistant Vice President- Culture and Engagement, Aldar Properties ""Packed with real-life, actionable examples and innovative ideas, ""Beyond Employee Engagement"" is every Leader's handbook when it comes to bolstering the employee experience from beginning to end. Whether you are just starting out as a Manager, or you're a CEO, ""Beyond Employee Engagement"" will give you the tools to empower your people, while directly impacting your customer experience and ultimately, your business profitability.""Rachael KnowlesInternal Communication Manager, Kerzner International ""This book is a great overview of the entire employee journey designed to make every person in your organization feel seen, heard and loved. It has practical ""try this"" ideas in each and every chapter and you're likely to learn something new from the perspective of all of your stakeholders, especially the HR function, from whom we don't often hear. Make this your book to read this year.""Dr. Louise LambertEditor of the Middle East Journal of Positive Psychology"

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