Overview

When it comes to running a business, the most important decisions a leader makes are not about products or locations--they're about people. For the past thirty-three years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry. In Bet on Talent, Turner shows you how to create a remarkable company culture; select, sustain, and steward talent; nurture internal relationships; create company loyalty that leads to customer loyalty; instill the practice of servant leadership within your organization; treat everyone with honor, dignity, and respect; and much more.

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Pam Ward, an AudioFile Earphones Award-winning narrator, found her true calling reading books for the blind and physically handicapped for the Library of Congress' Talking Books program. The fact that she can work with Blackstone Audio from the beauty of the mountains of Southern Oregon is an unexpected bonus. Dee Ann Turner began her career at Chick-fil-A, Inc., more than thirty years ago. In 2001, she became Chick-fil-A's first female officer-vice president, talent-responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the U.S. Air Force Academy's National Leadership and Character Symposium. Turner lives in Peachtree City, Georgia.

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