Overview

Being able to deliver exceptional customer service and experiences is a vital skill for every customer service provider. Exceeding your customers' expectations can make all the difference in achieving your career goals as a provider. We'll teach you the strategies and tactics that we use every day to help you improve your day-to-day experiences and achieve career satisfaction. We are career customer service and experience providers like you and want to share what we do to provide the best customer experiences every time. Our list of best practices is the culmination of us spending the last 25 years trying to achieve the following goals: - Max out our monthly bonuses - Earn a pay raise every year - Get promoted to: Team leader - Learn to release the negativity - Improve our day-to-day experiences - Achieve career satisfaction This book will teach you everything you need to achieve these goals for yourself.

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