Benchmarking Water Utility Customer Relations Best Practices
Author:   Roger Patrick ,  Christine Kozlosky
Publisher:   American Water Works Association
ISBN:  

9781583214268


Pages:   160
Publication Date:   15 June 2006
Format:   Mixed media product
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Benchmarking Water Utility Customer Relations Best Practices


Overview

This project had three primary objectives, all with the ultimate goal of improving customer satisfaction and utility efficiency: 1. To identify customer relations best practices from other relevant organizations; 2. To identify metrics for both internal performance tracking and external comparison; 3. To develop tools that will enable water utilities to improve customer relations. Case studies are presented on many of the best performing organizations, as well as mini case studies focused on best practices in specific functions.

Full Product Details

Author:   Roger Patrick ,  Christine Kozlosky
Publisher:   American Water Works Association
Imprint:   American Water Works Association
Dimensions:   Width: 21.30cm , Height: 1.10cm , Length: 27.30cm
Weight:   0.476kg
ISBN:  

9781583214268


ISBN 10:   1583214267
Pages:   160
Publication Date:   15 June 2006
Audience:   General/trade ,  General
Format:   Mixed media product
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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