Overview

Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples. Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.

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9781138155169

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Reviews

'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.'John Oakland'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.'The Benchmark November 1996'Benchmarking for Best Practice is a valuable reference tool .....a treasure trove of best practice exemplars.Benchmarking for Best Practice is highly recommended.'The Benchmark, November 1996

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Mohamed Zairi

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