Overview

Being In Service is personal and professional exploration of the intersection between Service and Mindfulness. Every successful customer service interaction requires your full presence and awareness. This book is collection of experiences and observations about the value of mindfulness in the service industry. It is the cure for the malady of disengaged associates and detached customers. If you are a service professional or manage a service-oriented organization, the book points to the single most important element of your culture and your training program - developing presence among your directors, managers and frontline associates.Training the art of being present creates connection, trust, loyalty and compassion among your customers, colleagues and guests. It empowers your associates by creating context rather than rules, and connecting them to their values rather than some obscure 'mission'. It gives purpose to their work.

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9781535539586

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Jimmy Coggins is a hospitality professional, whose career spans three decades in destination resorts, hotels, hospitals and hospice care. After receiving his Bachelor's in Arts from the University of Notre Dame, he entered the hospitality world in a restaurant in downtown Boston. Since that beginning, he has managed food service operations in settings ranging 5-star hotels to twenty-seat wine bars. In the early 2000's he shifted from resort dining to healthcare food service with Thomas Cuisine Management. In 2007 as District Manager, he earned the company's highest honor, the President's Award. He progressed to Regional Director of Operations with Compass Group USA in 2012, managing fourteen hospital locations across five geographic regions. Since 2000, Jimmy has practiced Buddhism in Zen Mindfulness tradition of Thich Nhat Hanh. His primary practice has been the integration of mindfulness into the workplace. Being In Service is the culmination of more than a decade training healthcare teams and exploring the intersection of Mindfulness and service. He currently resides in northern Virginia with his wife, Tracie, and their three dogs. He enjoys mountain biking, skiing, hiking and an occasional triathlon or mud run. For further information about customer service training, consulting and keynote speaking, visit www.BeingInService.org.

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