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9780814449059

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".."". this very useful handbook for service providers... teaches employees how to treat customers with respect and put them first... features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do... coins the term ""Hero-Class customer service"" and then he shows you just how to achieve it."" --getAbstract"

.. . this very useful handbook for service providers... teaches employees how to treat customers with respect and put them first... features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do... coins the term Hero-Class customer service and then he shows you just how to achieve it. --getAbstract

.. . this very useful handbook for service providers... teaches employees how to treat customers with respect and put them first... features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do... coins the term Hero-Class customer service and then he shows you just how to achieve it. <b><i>--getAbstract</i></b> </p>

Author Information

Adam Toporek is a customer experience strategist and founder of CTS Service Solutions, a consultancy that provides organizations with real-world, customer-centric solutions through workshops and training. He authors the popular blog Customers that Stick.

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